The Metropolitan Transportation Authority Digital Services team is expanding and looking for a Lead Product Designer to connect with. Our team works on all the realtime screens in the subway, as well as the TrainTime app and a new app for the subway and bus.
We are looking for an NYC-based interaction designer with a strong visual eye and an interest in shaping the daily commute of 3M+ New Yorkers. If you love working on impactful projects with a smart, fast-moving team, we would love to chat.
Job Summary:
UX/graphic designer for all our digital endpoints: web, Helium (MTA app), TrainTime, screens.
Values:
- **Independence and bias towards action:** Able to find scrappy solutions while keeping an eye to the future.
- **Thoughtful collaboration:** Cross-functional leadership to embed user-centred design culture, and build UX strategy for MTA mobile applications & digital products.
- **Attention to detail:** Ability to work effectively with complexity.
- **Enthusiasm and curiosity** about our transit system!
Responsibilities:
Lead the end-to-end design process, from ideation through iteration to launch.
- Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR).
- Partner with UXR to understand rider needs, behaviors, and pain points; maintain a user feedback loop to continuously improve the experience.
- Establish and document UX processes and best practices.
- Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.
Experience and Education:
- 8+ years of experience in UX design, with a focus on mobile applications.
- Proven experience leading UX for complex digital products.
- Excellent visual design skills & experience with design systems.
- **Preferred: ** Experience in the transportation industry or related fields; experience with accessibility guidelines.
Skills:
| Category Name Required Importance Experience | ||||
| Technical Skills | Graphic Design for web | Yes | 1 | 2 - 4 Years |
| Technical Skills | Software design principles | Yes | 1 | 2 - 4 Years |
| Technical Skills | User Interface Design | Yes | 1 | 2 - 4 Years |
**Intro**Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges...
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