The Metropolitan Transportation Authority Digital Services team is expanding and looking for a Lead Product Designer to connect with. Our team works on all the realtime screens in the subway, as well as the TrainTime app and a new app for the subway and bus.
We are looking for an NYC-based interaction designer with a strong visual eye and an interest in shaping the daily commute of 3M+ New Yorkers. If you love working on impactful projects with a smart, fast-moving team, we would love to chat.
Job Summary:
UX/graphic designer for all our digital endpoints: web, Helium (MTA app), TrainTime, screens.
Values:
- **Independence and bias towards action:** Able to find scrappy solutions while keeping an eye to the future.
- **Thoughtful collaboration:** Cross-functional leadership to embed user-centred design culture, and build UX strategy for MTA mobile applications & digital products.
- **Attention to detail:** Ability to work effectively with complexity.
- **Enthusiasm and curiosity** about our transit system!
Responsibilities:
Lead the end-to-end design process, from ideation through iteration to launch.
- Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR).
- Partner with UXR to understand rider needs, behaviors, and pain points; maintain a user feedback loop to continuously improve the experience.
- Establish and document UX processes and best practices.
- Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.
Experience and Education:
- 8+ years of experience in UX design, with a focus on mobile applications.
- Proven experience leading UX for complex digital products.
- Excellent visual design skills & experience with design systems.
- **Preferred: ** Experience in the transportation industry or related fields; experience with accessibility guidelines.
Skills:
| Category Name Required Importance Experience | ||||
| Technical Skills | Graphic Design for web | Yes | 1 | 2 - 4 Years |
| Technical Skills | Software design principles | Yes | 1 | 2 - 4 Years |
| Technical Skills | User Interface Design | Yes | 1 | 2 - 4 Years |
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