Job Description

The application window is expected to close on 1/20/2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

(Candidates in Pacific Standard Time are highly preferred)

What You'll Do

As a Senior Security Escalation Engineer in Cisco’s Security Business Group (SBG) you’ll help us resolve some of our customers most complicated issues. The Cisco Security Escalations team seeks a motivated Engineer to help drive customer success, product quality and improvements for our Next Generation Firewall (ASA/FTD). This opportunity will enable you to join one of the most ambitious, highly visible, and exciting roles within Cisco Security Engineering. You will apply all your development and troubleshooting skills to solve outstanding and sophisticated issues in a vast number of product areas including Security, UI, Networking, OS, DB, and Hardware.

Additional responsibilities include:

• Provide technical mentorship to junior members of the team

• Identify and fix problems in released products through troubleshooting and code analysis

• Work with peers to investigate and drive critical issues to resolution

• Build scripts to aid in the identification of customer-facing issues

• Reproduce customer issues raised from support

• Work with customers and support teams to capture sufficient information to reproduce customer problems

• Work with the Product Development team to identify product serviceability issues and address quality problems

• Work with Development teams to provide feedback and mentorship on new features

• Work with test teams to build system test cases to prevent future occurrences of identified bugs

Who You'll Work With

Our team works with Cisco Support and other teams within the Engineering organization to fix, debug and resolve a wide array of issues encountered by product users. You will also have an opportunity to guide new feature implementation from inception and design to implementation.

Who You Are

We are looking for a talented Support Engineer with development experience to be part of the Engineering Escalations team. The successful candidate will have prior experience working on an enterprise-level solution, a history of successful engagements with other business entities and customers, experience with Python, strong network troubleshooting skills, and a proven understanding of Network Security, Linux administration and networking architectures.

Minimum Qualifications

• 3 + years of experience in Network Security (Firewalls)

• Bachelor’s degree or higher in Computer Science or a related field

• 3 + years of professional work experience with networking architecture such as routing/switching/security, IP, TCP/UDP, and application layers such as SMTP

Preferred Qualifications

• Deep knowledge of firewall-related technologies and platforms (ASA and/or Firepower)

• Strong troubleshooting and analytical skills

• Experience with OSI model layers in routers and switches environments and Ethernet packet-based analysis

• Familiarity with the "Packet Tracer" tool used to validate rule matches on firewall exposure

• A CCIE Security

• Familiar with network layer protocols such as DHCP, ARP and route lookup

• Experience in handling NGFW escalation tasks

• Good communication and presentation skills

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our

technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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