Job Description

The Retail Bank Operations Manager is responsible for the administration and efficient operation of managing full service branches, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank’s objectives.
Responsibilities include:
Provides leadership, training and supervision
Provides Executive oversight of Bank Operations to Branch Coordinator, Back Office Operations and Loan Servicing Staff
Project Leader for system projects and conversions
Participates in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities
Ensures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the Bank is in compliance with established Bank policies, procedures and state and federal regulations
Contributes to the overall profitability of the Bank; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budget
Assists Bank staff in resolving inquiries and providing managerial support
Participates in various internal committees assigned by Senior Management
Retail Lending Officer: Services individual portfolio
Reviews and approves all banking center retail loans
Bank Security Officer: Maintains knowledge of security and safety policies and strictly adheres to established procedures; ensures staff is properly trained and made aware of any changes to the plan and procedures
Reviews NSF and overdraft reports for Commercial lenders, customers assigned and all employees; approves or declines such exceptions within established lending limits
Maintains a superior knowledge of financial industry status and trends
Manages Internal and External Audits and Exams
Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the region including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training
Processes, solves and answers complex customer transactions, problems or inquiries
Vendor Management for Deposit and Loan Products
FDICIA knowledge of internal controls and testing
System Security for Core system, Transunion, Image Center
Executive oversight to all Loans products, procedures, origination and servicing
Order appraisals and environmental
Sign off on paid loans, titles, and releases of liens

Job Tags

Permanent employment, Bank staff,

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