Job Description

SUMMARY

Shift Leaders are responsible for providing customers with an exceptional buying experience. Shift Leaders accept leadership and responsibility, especially when management is absent from the store. Shift Leaders have more required tasks than a Sales Associate as described below:

RESPONSIBILITIES BY COMPETENCY: (*denotes an essential function of the position)

Business Results Orientation

• Accept responsibility for controlling the inventory and company assets on the shift
• Lead the shift by example to ensure maximum productivity of every staff member, including self
• Protect company assets at all times by following asset control policies
• Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with Store Manager. 
• Properly posts all hours worked and signs verifying all hours worked
• Ensure store merchandise is properly stocked on shelves and in coolers 
• Complete daily cash and paperwork as needed
• Work an irregular schedule, including evenings and weekends
• Assist in covering shifts with sometimes with short notice
• Maintain regular attendance and follow designated safety practices
• Perform other duties not listed as required

Communication

• Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance
• Report all accidents, maintenance issues and customer incidents to Store Manager immediately and complete proper paperwork and communicate through logbook
• Ensure all communications with customers, suppliers, vendors, co-workers, etc. is professional and appropriate
• Delegate any necessary tasks per shift and ensuring proper shift change procedures are followed
• Ensure proper usage of the video system and oversee tracking system, rotation and viewing of tapes

Customer Service Orientation

• Greet customers and offer any extra assistance and handle any customer complaints, comments, or suggestions
• Operate the register executing each of the 5 steps of the transaction: greeting, quick transaction, suggestive sell, correct change, proper closing
• Lead by example and verbally coach other employees on how to deliver the best customer service
• Report to work in accordance with company uniform and appearance standards
• Exhibit a professional, customer friendly and helpful attitude while on the job
• Lead by example and suggestive sell products with every transaction
• Be knowledgeable about all store promotions and employee promotions
• Utilize all company programs to the fullest extent in order to provide full satisfaction to customer and make customer recoveries when necessary

Developing Talent

• Train and follow up with new sales associates on store procedures
• Follow and enforce all company policies and procedures as defined in the Policy/Training Manual or other guidelines
• Complete specific tasks as assigned by Store Manager
• Work continually to enhance knowledge of store operations
• Follow proper safety techniques/guidelines and encourages others to do the same (ie: lifting, proper cleaning chemicals, knowledge of safety practices and equipment, knowledge of accident notification and forms)
• Complete training required for Shift Leader certification
• Complete CDP certification requirements for a Shift Leader within required timeframe 

Safety

• Complete store safety inspections monthly
• Attend and participates in safety meetings
• Work diligently to correct safety deficiencies in a timely manner
• Complete safety training required for this position
• Follow all safety policies and procedures
• Inform Supervisor or Manager of unsafe conditions and behaviors, and recommend how to correct or eliminate them
• Report all work-related injuries immediately
• Cooperate with the medical provider, and follow the treatment plan and Return-to-Work Program
• Work to avoid preventable accidents

Technical Expertise

• Develop and maintain knowledge of how to change gas prices after receiving information from Manager or Territory Manager
• Perform inventory counts on departments assigned by Manager
• Order merchandise in the store and using the appropriate tools such as build to sheets, etc
• Develop and maintain knowledge on how to complete the daily paperwork, including entering daily invoices, excluding daily deposit
• Assist with fuel inventory controls, including monthly preventative maintenance checks
• Assist in ensuring all equipment in store is functioning properly and is receiving proper preventative maintenance checks
• Conduct monthly safety meeting as directed
• Adhere to all company policies outlined in the policy manual and inform management when others are not following correct policies or procedures
• Trouble shoot and reset car wash equipment if necessary.

SUPERVISORY RESPONSIBILITIES

This position has no direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (*denotes an essential qualification of the position)

Education: * Required: Equivalent to high school diploma

Experience: *3-12+ months convenience store experience required

Language Skills: * Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers, and the public.

Skills and Abilities: * Ability to perform routine duties involving use of various procedures and application to clearly.

*Prescribe standards practice which require the making of minor decisions and use of some judgment as to the method of performance.

Technology, Tools,

And Equipment: Computer, Cash Register, Telephone, Copy/Printer/Fax, Hepatitis A vaccination where required, other equipment necessary for convenience store operations.

Certificates, Licenses,

and/or Registrations: Shift Leader certification required asap if promoted from within company.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.

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