Healthcare Customer Service Associate (Remote, Any Location, US) Job at Foundever, Remote

Zks4OE5kWUJFd2VUeDVTNm9peksvUXFkMHc9PQ==
  • Foundever
  • Remote

Job Description

Healthcare Customer Service Associate (Remote, Any Location, US)

Work At Home Healthcare Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference  

 

As a Customer Service Representative, you will play a vital role in assisting customers with their health plans and coverage for a well-known benefits company. As a customer advocate, you will compassionately address customer inquiries, troubleshoot issues, share product and service information, and ensure exceptional overall satisfaction. Join us in making a difference in our customers’ experiences! 

 

Why You Should Join Us:

  • $15/h 
  • The flexibility of a remote work environment 
  • 100% paid training 
  • We provide the equipment! 
  • Ongoing training and skill development 
  • Comprehensive Benefits that include 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. 
  • Employee Assistance Program (EAP) 
  • Internal growth and career advancement, 93% of our management team is promoted from within our company 

What We are Looking For:

  • Excellent listening and communication skills both written and verbal 
  • Ability to multitask and navigate between screens efficiently while assisting customer 
  • Enjoys working independently or with a team 
  • Must be 18+ years of age 
  • High school diploma (or GED equivalent) 
  • Must pass a criminal background 
  • The flexibility to work various shifts, including nights, evenings and weekends 

Key Skills:

  • Handle inbound customer service calls 
  • Understanding and striving to meet or exceed metrics while providing excellent customer service 
  • Drive customer satisfaction through voice, chat, and/or email communications 
  • Ability to navigate system tools to search for answers & information 

Home Setup Requirements:

  • A hardwired connection with an internet Speed of 25.0 Mbps download speed and 5.0 Mbps upload speed 
  • A quiet, distraction-free space is essential; webcam video presence will be required during training and production

About Foundever 

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

 

Military Partners 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

Job Tags

Local area, Remote work, Shift work, Night shift, Afternoon shift,

Similar Jobs

WineDirect Fulfillment

Seasonal Forklift Operator and Material Handler Job at WineDirect Fulfillment

 ...area Other duties as assigned Who you are: At least 1 year of experience operating a forklift in a manufacturing or distribution center Experience with RF devices Experience working in a fast-paced production driven environment High school diploma or... 

ManpowerGroup

Shipping and Receiving Rep Job at ManpowerGroup

Our client, a dynamic leader in the logistics industry, is seeking a Shipping and Receiving Rep to join their team. As a Shipping and...  ...What's Needed?**+ No prior experience is required; we welcome entry-level candidates.+ Basic knowledge of Excel and Microsoft Office applications... 

MVP Recruitment, LLC

Recruitment Success Manager Job at MVP Recruitment, LLC

Recruitment Success Manager Hybrid Based in Rhode Island or Massachusetts MVP Recruitment, LLC Executive Search & Talent Management Firm About Us: MVP Recruitment, LLC is a boutique Executive Search and Talent Management firm dedicated to the healthcare...

Openwork

Utility Operator Job at Openwork

 ...Openwork is looking for entry-level or experienced production workers for a Utility Operator for a paper solution company in Spartanburg, South Carolina. Job Summary: The Utility Operator is an entry-level role. The Utility Operator provides entry-level work... 

Rainbow

Shoe Coordinator - Baton Rouge, LA Job at Rainbow

 ...fastest growing junior, kids, plus, and petite, specialty apparel retail chains and has grown to over 1,000 retail stores! We have...  ...their impeccable customer service, strong customer loyalty, and fashion forward apparel. The company has been privately held and debt free...