Job Description
About Us
We are a leading Customer Lifecycle Marketing platform dedicated to empowering B2B companies. Our innovative platform enables organizations to focus on their customer base through journey tracking, engagement automation, loyalty and advocacy programs, upsell/cross-sell campaigns, retention marketing, and AI insights and predictions. By doing so, we help businesses achieve efficient Customer-led Growth (CLG) and track revenue influenced by customer programs. We proudly support Fortune 500 companies, leading enterprises, and growth tech companies across more than 20 industries.
The Opportunity
We are excited to invite an experienced leader to step into the role of Chief Revenue Officer (CRO). This is an incredible opportunity for someone with a background in both Sales and Customer Success, who is ready to manage our go-to-market teams. As a hands-on manager, you will lead our Sales and Customer Success teams while actively supporting key enterprise accounts. Your role will involve overseeing sales processes and cultivating strategic relationships with enterprise customers and partners.
This position is remote, though candidates located near Palo Alto will be expected to work from the office once or twice a week.
Key Responsibilities:
Lead and manage the Sales and Customer Success teams to drive efforts that meet and exceed revenue targets.
Serve as a key point of contact for enterprise customers, ensuring their needs are met and fostering long-term relationships.
Develop and implement strategies and processes that support sustainable growth and align Sales and Customer Success efforts.
Collaborate closely with the CEO to ensure revenue goals are aligned with the company's strategy and objectives.
Mentor and support the Sales and Customer Success teams, promoting high performance and a collaborative culture.
Identify opportunities to enhance the customer experience and deliver added value to our clients.
Utilize data-driven insights to monitor performance, optimize processes, and refine growth and customer retention strategies.
Define, own, achieve, and report on key performance indicators (KPIs) for the go-to-market strategy.
Requirements:
Proven experience in Sales and Customer Success roles, with a demonstrated ability to manage enterprise customers directly.
Comfortable working in a startup environment; eager to learn quickly, adapt, and take on various responsibilities.
Hands-on management experience, with the ability to lead, mentor, and nurture teams in Sales and Customer Success.
Experience in B2B SaaS, particularly in environments dealing with enterprise customers.
Excellent communication, relationship-building, and leadership skills, with the ability to engage effectively with both internal teams and enterprise clients.
Data-oriented mindset, focusing on performance metrics to drive revenue and customer satisfaction.
Creative and accountable approach; keep things simple while developing scalable tools.
Agile and adaptable, with a passion for AI in go-to-market strategies.
An experimental mindset, open to learning from failures and iterating quickly.
Self-sufficient and independent; a proactive initiator.
A genuine passion for work, strategy, goals, and achievements—love what you do!
Advantages:
Experience in go-to-market technology or MarTech.
Background in multinational startups.
A sense of humor!
Join Us!
If you're ready to take on this exciting challenge and help shape the future of our platform, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 45,000.00 133,000.00 Per Year
Job Tags
Full time, Remote job,