Job Description

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As our Customer Experience Manager (internally known as Manager, Parts Experts), you will collaborate with the International leadership team to grow Parts Town’s global presence! This person will elevate the international customer experience through innovative ideas, process improvement, and ongoing development of their team. Above all, they will lead by example and promote the Parts Town culture of unique enthusiasm!

A Typical Day

• Coach, train, and mentor a team of Parts Experts who are responsible for delighting customers through a high volume of emails, inbound phone calls, and orders.
• Partner closely with Customer Solutions leaders and the Business Development Team to identify continuous process improvement opportunities and discover new ways to go above and beyond for our customers
• Utilize daily reports to ensure that work is managed effectively, and outstanding customer requests and escalations are addressed in a timely manner while analyzing key performance data.
• Analyze daily reports and key performance data to maximize efficiency
• Address and resolve customer requests and/or escalations in a timely manner

To Land This Opportunity

• You have a quality, high speed internet connection at home.
• You have leadership experience (2+ years preferred)
• You are proficient in Microsoft Office (Salesforce experience is a bonus!)
• You are adaptable and thrive in a fast-paced environment!
• You have international customer service experience, including international export business model experience.
• You think outside the box and are always looking to innovate! You might even say your middle name is “Above and Beyond”
• You are passionate about making an impact and helping others with their career development.
• You are an all-star communicator and are fluent in English & Spanish (written and verbal)
• You are organized, analytical, and have excellent attention to detail.
• Your positive attitude is infectious, and you know how to gain trust and respect from your team!
• You have a passion for Culture, Travel, and Language!

About Your Future Team

We’re enthusiastically committed to our international growth and love everything about it…we’re like sponges learning every step of the way.  We love the diversity of cultures and live it every day with teams and e-commerce to support to our customers around the world.  But most of all, we love multicultural food! – CochinitaPibil taco anyone?  Chole con Naan?

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $62,824.41 – $93,050.15 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

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