We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.
Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Previous experience in a customer support role
Proven track record of over-achievement on quotas
Strong phone and verbal communication skills, plus active listening skills
Comfortability with CRM systems and best practices
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
...Are you a qualified teacher looking for a new exciting teaching opportunity?Do you want to teach in the beautiful Qingdao?Our client is one of the leading private international school based in the beautiful Qingdao, China. The school adopts the Cambridge...
...doors and close deals with storefronts, commercial property managers, and homeowners Promote services like window cleaning, power washing, and building restoration Track leads, appointments, and follow-ups using our CRM (ResponsiBid + Customer Factor) Represent...
Fashion SalesFASHION SALES (REEL DEPARTMENT STORE) Ballon Rouge is currently looking for an experienced fashion sales associates to join us in one of our store located in the luxury mall, REEL (1601 Nanjing West Rd, SH) We are offering high quality and unique fashion design...
...Logistics Specialist Cambridge MA (Hybrid 3 days onsite in a week) 6 Months CTH The Order Fulfillment Specialist 5... ...related experience in Customer Service environment/ Finance /International Operations preferred. Knowledge of MS Office, including Word...
...Package Liaison Austin, TX (Part Time) Availability: 12-6PM, Monday-Friday Luxer One is looking for a professional, organized and customer-focused individual to provide package management services to luxury apartment buildings in the Austin area. Come join our...