Job Description

Immediate job opportunity for a Warehouse Service Coordinator role in the Springfield, Ohio area!

Who We Are:
11th Hour Staffing Inc. is a family-owned-and-operated business that is passionate about recruiting, customer service, and our community. We are positioned to be your one-stop staffing resource for all your hiring & employment needs from entry-level to executive, spanning across all industries.

The ideal candidate is an experienced professional with knowledge of planning, scheduling, and service best practices. You should also be able to interpret operational metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth service team operations.

Responsibilities

• Develop daily and weekly service and delivery routes and maintain contact with service team throughout the day
• Collaborate with management to modify daily schedule to accommodate the needs of the customers
• Act as a communication liaison and answer incoming phone calls from customers and technicians in the field
• Assure supplier deliveries are inspected, received, and put away in an orderly and timely manner
• Cultivate strong relationships with technicians and customers to reduce the stress that comes with last minute schedule changes
• Provide troubleshooting assistance for supplier and customer orders, delivery statuses, and relevant problems
• Review pending orders and specific customers' requests to ensure excellent customer service and customer experience
• Suggest service and delivery process improvements

Requirements

• High school/diploma required
• Previous supervisory experience
• Strong knowledge of the roadways throughout the immediate area
• Strong computer skills including hands on experience with ERP systems
• Proficiency with MS Office Suite, particularly MS Excel
• A friendly and energetic personality with a customer service focus
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills

Schedule: Monday-Friday 8AM-5PM
Pay: $33K-35K/year

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
11th Hour Staffing, Inc. is an equal opportunity employer and prohibits discrimination against employees or applicants on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law protected by federal, state or local law.
11th Hour Staffing, Inc. will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship to 11th Hour Staffing, Inc. Contact Human Resources with any questions or requests for accommodation.

Job Tags

Local area, Immediate start, Monday to Friday,

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