Virtual safety - services - hospital Job at Bon Secours Mercy Health, Youngstown, OH

ZktFL05kY0RGQUtXejVxNXBDWEorUUtmMVE9PQ==
  • Bon Secours Mercy Health
  • Youngstown, OH

Job Description

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

This position is represented by a collective bargaining agreement.

Primary Function/General Purpose of Position

The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator, and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.

Essential Job Functions

  • Provides continuous observation of assigned patients through a one-way camera with two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance

  • Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation

  • Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment

  • Seeks help as soon as possible when patient appears to pose a threat to self or others

  • Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety

  • Provides patients with explanations of service as needed, but does not counsel or provide opinions regarding medical conditions

  • Demonstrates efficiency in following documented workflows

  • Provides high level customer service to all patients, patient's family, visitors, bedside, provider, and associates

  • Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care

  • Uses professional communication, verbal and written

  • Expected to participate in patient service and safety escalation discussions with Virtual Safety Coordinator and bedside nurse

  • Promotes safety and protects the dignity of the observed patient

  • Communicates effectively with patients using a microphone and headset

  • Demonstrates efficiency in multi-tasking

  • Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles

  • Perform other duties, when there is a low volume of observable patients, under the direction of a nurse

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support (required, within 3 months of hire)

Education

None

Work Experience

Patient care experience (preferred)

Previous hospital environment experience (preferred)

Training

None

Language

None

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to high noise levels and bright lights.

May have periods of constant interruptions.

Prolonged periods of working alone.

Other: May work from home. Requires private, dedicated space for equipment. Privacy screen for monitors will be required.


Skills

Communication

Alert at all times

Respond quickly to behavioral changes

Continuous monitoring – multiple patients

Function in stressful situations

Function in emergency situations

Record and communicate patient status and behaviors

Basic data analysis

HIPPA

Professional

Basic computer skills

Ability to learn new skills

Microsoft windows

Multitasking

Prioritizing

Attention to detail

Critical thinking

Active listening

Follow procedures

Communication with family members

Communication with team members

Teamwork

Behavior documentation

Customer service

Calm

Conflict resolution

Relationship building

Escalate unsafe behaviors quickly

EPIC

Patient safety

Safety escalation

SHIFT/SCHEDULE

Part Time - Scheduled for 24 Weekly Hours.

Shift Time - This position works Night shift - 11PM- 7:30AM.

This position will have scheduled shifts every other weekend.

Many of our opportunities reward* your hard work with:


Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more



  • Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]

Job Tags

Remote job, Part time, Work experience placement, Immediate start, Work alone, Flexible hours, Shift work, Weekend work,

Similar Jobs

Apple

ECAD - Librarian Job at Apple

ECAD - Librarian**Cupertino, California, United States****Hardware****Summary**Posted: **May 13, 2025**Role Number: **200596846**The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the... 

Coca-Cola Bottling Co of Santa Fe

Coca-Cola Santa Fe Merchandiser Supervisor for Northern NM Job at Coca-Cola Bottling Co of Santa Fe

Coca-Cola Santa Fe Merchandiser Supervisor for Northern NM Location Taos, NM : years JOB OVERVIEW The Coca-Cola Merchandiser Supervisor is responsible for leading and supervising a team of merchandisers in Los Alamos, Espanola, and Taos to ensure effective product merchandising... 

AIMS International

Senior Consultant - Based in Hong Kong Job at AIMS International

 ...coverage that spreads across all 5 continents with more than 400 consultants in 90 offices in 55 countries, which enables us to search...  ...the market and provide a regular basis Industry research.Be a creative and active participant in designing the search strategy with AIMS... 

Staff4Me

Graphic Designer Level4 Job at Staff4Me

 ...Staff4Me is currently seeking a highly skilled and experienced Graphic Designer Level 4 to join our team. As a Graphic Designer Level 4, you will take a lead role in the design process, working on complex and high-profile projects. Your role will involve creating visually... 

Gray Dermatology & Cosmetic Surgery

Dermatology Physician Assistant or Nurse Practitioner Job at Gray Dermatology & Cosmetic Surgery

 ...Looking for a dedicated and reliable Nurse Practitioner to join our privately owed Dermatology practice. Dermatology training encouraged but not required. Duties include: Collaborating with patient care Performing comprehensive skin evaluations Diagnosing...