UX Researcher Job at System One, Vienna, VA

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  • System One
  • Vienna, VA

Job Description

Job Title: UX Researcher
Location: Hybrid Work Model Reporting to Pensacola, FL 
Pay Rate: Open to Both C2C and W2 options 
Position Type: Multiyear Contract 


Description

To assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices.
Serve as a change agent, looking for new ways to solve moderately complex problems. Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences.
Works under limited supervision from higher level peers and/or leadership on moderately complex projects and analysis. Exercises judgement within defined procedures and practices.



Responsibilities 
• Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes 
• Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results
• Lead the development and maintenance of experience and journey maps throughout life cycle of projects 
• Perform the gathering, analyzing, developing and creating user stories that capture the user's needs 
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
• Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment 
• Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.) 
• Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes 
• Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization 
• Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to products and services based on findings and feedback 
• Serve as liaison regarding moderately complex research and how the findings relate to other channel services 
• Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively 
• Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements to enable justification and prioritization 
• Lead user experience initiatives with assignments across work streams 
• Perform other duties as assigned



Qualifications
• Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives 
• Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, benchmarking, and other user testing techniques 
• Ability to multi-task and prioritize multiple projects with minimal direction 
• Experience using third-party UX research platforms to recruit participants and conduct studies 
• Experience with quantitative market research methods to enable effective partnership with market researchers 
• Experience in quantitative, behavioral analysis and statistical concepts 
• Experience creating research deliverables (frameworks, videos, toplines, etc.) 
• Working knowledge of financial industry best practices/trends, products and services 
• Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact 
• Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.) 
• Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing 
• Effective skill in research, analysis, problem-solving and negotiation 
• Advanced interpersonal, verbal, and written communication skills
• Effective and proficient word processing, database, spreadsheet, and presentation skills • Advanced planning, organizational, and problem solving skills 
• Desired - background in related fields such as tech, product development, design 
• Desired – experience with design thinking 
• Desired - Master's Degree Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, and/or the equivalent combination of education, training or experience

Ref: #850-Rockville (ALTA IT)

Job Tags

Contract work,

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