Job Description
Job Title: Customer Service Representative
Pay Rate: Starting at $20.00/hr
Location: Greensboro, NC
ZIP Code: 27409
Job Type: Contract
Start Date: Right Away
Keywords: #CustomerServiceJobs #AutomotiveIndustryjobs
A Customer Service Representative job is available with our client in Greensboro, NC. You will be a key member of the company providing excellent customer service in a fast-paced high-volume call center. The primary focus of the job is delivering the ultimate experience for our customers in the event of a breakdown. This includes managing to company's customers' expectations and unique profile requirements, dispatch service and follow up with the service provider to find solutions to get trucks back on the road. A successful candidate will have great customer service skills. Possibility of a hybrid work environment after onsite training!
JOB RESPONSIBILITIES:
- Promptly answer and accurately document and respond to customers" requests from incoming phone calls regarding roadside assistance or other inquiries while demonstrating a pleasant and professional phone etiquette.
- Deliver extraordinary customer service to customers, using sound business judgment. Listen and probe for additional information as necessary.
- Accurately document inquiries in case management tools to ensure a fully transparent and seamless customer experience. Keep interested parties informed during the entire breakdown event.
- Assist customers utilizing provided tools, resources and systems and follow standard documented operating procedures to ensure a consistent customer experience.
- Coordinate with customers, dealers, and tow vendors during a breakdown event.
- Provide ETA and ensure timely follow ups and manage cases to completion.
- Ensure required information is captured and adhere to set standards to exceed customer expectations.
- Be able to locate, understand and provide technical specification information as well as warranty information as needed.
- Collaborative and build team relationships with peers and colleagues to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.
- Active participation in the development of the team including its working procedures and environment.
- Establish and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities supporting our customers and the team overall.
- Provide excellent customer service and problem solving in end to end case management if issues arise with services provided, case financials or customer inquiries.
- Proper customer and dealer follow up to promote excellent and ongoing communication in the service event.
- Address customer complaints effectively during case coordination and know when escalation to team lead is necessary to ensure timely case progression.
- Make sound decisions concerning the prioritization of service (e.g., safety concern).
- Identify situations that require special handling and coordinate with the supervisor and/or manager.
- Perform any other tasks as needed and directed by supervisory and/or management staff.
REQUIRED QUALIFICATIONS:
- Excellent Customer Service, Problem Solving, Analytical Thinking and Leadership skills
- Conflict Resolution Experience
- Strong written and verbal communication skills
- Strong Data entry and computer skills
- Conceptual Thinking
- Ability to prioritize and multi-task
- Information Seeking and Initiative (self-motivated) Skills with Excellent Negotiation skills
- Must have Self-Control
- Strong interpersonal skills
- Strong Documentation tendencies and capabilities
PREFERRED QUALIFICATIONS:
- Bachelor"s degree is preferred
- Automotive associate degree is preferred or automotive/heavy duty diesel repair experience
- 1-2 years of customer service / technical support experience preferred
- Solid understanding of Microsoft operating systems
- Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment while effectively documenting important facts in our case management system
- Innovative problem solving, research, motivational, teambuilding and analytical skills
- Ability to sit for extended periods of time while using a computer and other devices.
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/D/V
Job Tags
Contract work, Temporary work, Immediate start, Worldwide,