Job Description

Company Description

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Security Team as a Security Officer located at SLS South Beach, Miami. JOIN THE SLS FAMILY TODAY!

Job Description

Job Purpose:

Under the general guidance of the Director of Security, ensure that the venue is safe for all patrons and employees. The Security Supervisor is responsible for clocking staff in and out for all shifts. This position is additionally responsible for auditing and maintaining all staff work cards.

Duties & Functions:

• Acts as an ambassador of the venue ensuring its safety to all guests and employees
• Ensures all security staff is in compliance with Security Department and Company policies and procedures, and all local, state and federal laws and regulations.
• Trains, counsels, and coaches the Security Host team when needed in the performance of their job responsibilities.
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
• Communicates with management, VIP hosts & service staff to rectify any and all customer needs, comments or incidents.
• Works cooperatively with all other departments to ensure efficient Security support services are provided as needed.
• Adheres to all established policies, procedures and guidelines.
• Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees
• Patrols the outside and inside perimeter of property, ensuring that reports are made to Director of Security if there is a potential safety issue
• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
• Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct
• Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests
• Will be responsible for preparing written reports
• Watch alarm systems or video cameras and operate detecting/emergency equipment
• Perform first aid or CPR
• Provide excellent customer service
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of SLS are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.

• Complete other duties as assigned by the Department Head.

• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with SLS’s policies and procedures.

OTHER DUTIES

Assimilate into SLS’s culture through understanding, supporting and participating in all SLS elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by SLS from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Proven experience as security officer or guard
• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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