Slack and Zoom Administrator Job at Shrive Technologies LLC, Remote

ZjZBNVBOWU1Gd2FWeDUyOHFpbkwvUW1UMVE9PQ==
  • Shrive Technologies LLC
  • Remote

Job Description

Experience in slack and zoom with zoom contact center experience, should be able to setup new environment, upgrade, maintain the existing environment.

Should have minimum of 8 years of Administration and implementation experience in Slack and Zoom.

Should be able to setup Zoom contact center and slack in a new environment.

Troubleshoot and resolve complex Slack and zoom issues, including integrations, API failures, user permission conflicts, and performance bottlenecks.

Handle escalations from L1/L2 support teams and work closely with Slack and zoom support when required.

Provide Tier 1 and Tier 2 technical support for Zoom-related issues, including video/audio quality, connectivity, and client features.

Manage Slack workspace administration, including channel governance, user provisioning, and enterprise grid configurations.

Should be able to handle both windows and mac platforms for slack and zoom

Monitor Slack service health and performance metrics; proactively identify and address systemic issues.

Oversee integration and automation using Slack APIs, bots, webhooks, and workflows.

Enforce and optimize security controls such as SSO, DLP integrations, retention policies, and compliance configurations.

Provide support and guidance on Slack app development, including internal tools and third-party integrations.

Partner with IT, Security, and Compliance teams to ensure Slack and zoom and aligns with corporate policies and regulations.

Document processes, resolutions, and standard operating procedures for Slack and zoom environment management.

Train and mentor L1/L2 support staff; conduct knowledge-sharing sessions on Slack and zoom best practices.

Stay current on Slack and zoom feature releases and roadmap developments; evaluate and recommend relevant enhancements.

Should be capable of brining up new optimization ideas for the environment.

Should have automation experiecne and work independently and lead technology

Job Tags

Similar Jobs

ExpertHiring

Speech-Language Pathologist (SLP) - Remote or On-Site #ESC4875 Job at ExpertHiring

 ...preference Experience Youll Need Active California SLP license Prior school-based experience, including IEPs and...  ...organization, and time-management skills Comfortable using teletherapy platforms (if delivering services remotely) Our client asked... 

Huntington Health, an affiliate of Cedars-Sinai

Trauma Performance Improvement RN Job at Huntington Health, an affiliate of Cedars-Sinai

 ...Job Description The Trauma Performance Improvement (PI) Coordinator provides primary support...  ...and systems. Coordinates the daily quality and performance improvement needs of the...  ...Qualifications EDUCATION: Bachelor's Degree in Nursing (BSN) required. EXPERIENCE/TRAINING:... 

TEKsystems

Healthcare Data Analyst Job at TEKsystems

DescriptionRole Overview:Entry level within the Healthcare Analyst series.Responsible for extracting and understanding data. IPA and managed care experience understanding CPT and ICD Codes. Must have recent SSRS experienceRemote but must reside in CAKey Responsibilities... 

Planet Group

Computational Scientist: Human Genetics Job at Planet Group

 ...the client site is seeking a highly independent computational scientist with a strong hands-on analytical background in genetic epidemiology, statistical genetics, or computational biology, to develop and apply analytical approaches to integrate and interpret genetic,... 

Ingersoll Rand Careers

Engineering Intern Job at Ingersoll Rand Careers

 ...Ingersoll Rands Summer 2026Engineering Internship Program provides current college...  ...These positions will contribute to the engineering design and development of current and new...  ...working towards a Bachelors Degree in Mechanical Engineering, Computer Engineering, Aerospace...