Experience in slack and zoom with zoom contact center experience, should be able to setup new environment, upgrade, maintain the existing environment.
Should have minimum of 8 years of Administration and implementation experience in Slack and Zoom.
Should be able to setup Zoom contact center and slack in a new environment.
Troubleshoot and resolve complex Slack and zoom issues, including integrations, API failures, user permission conflicts, and performance bottlenecks.
Handle escalations from L1/L2 support teams and work closely with Slack and zoom support when required.
Provide Tier 1 and Tier 2 technical support for Zoom-related issues, including video/audio quality, connectivity, and client features.
Manage Slack workspace administration, including channel governance, user provisioning, and enterprise grid configurations.
Should be able to handle both windows and mac platforms for slack and zoom
Monitor Slack service health and performance metrics; proactively identify and address systemic issues.
Oversee integration and automation using Slack APIs, bots, webhooks, and workflows.
Enforce and optimize security controls such as SSO, DLP integrations, retention policies, and compliance configurations.
Provide support and guidance on Slack app development, including internal tools and third-party integrations.
Partner with IT, Security, and Compliance teams to ensure Slack and zoom and aligns with corporate policies and regulations.
Document processes, resolutions, and standard operating procedures for Slack and zoom environment management.
Train and mentor L1/L2 support staff; conduct knowledge-sharing sessions on Slack and zoom best practices.
Stay current on Slack and zoom feature releases and roadmap developments; evaluate and recommend relevant enhancements.
Should be capable of brining up new optimization ideas for the environment.
Should have automation experiecne and work independently and lead technology
...Apply today and become part of the MAC Pack Family! To learn more about MAC Pizza, check out . Job Description Bike Delivery Experts are in the public eye and interact with our Customers face-to-face. The outstanding service you provide as a bike delivery...
...performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations. Prolonged sitting Lifting from 5 to 10 lbs. (printer paper, storage boxes) Occasional bending or overhead lifting (...
...Health & Wellness An innovative, new department focused on associate health and wellbeing, with programs such as company sponsored Headspace app subscriptions, Vault financial wellness tools, and access to additional mental health resources. 401k retirement savings...
...RF) Receiver (Rx) and Transmitter (Tx) chains and characteristics such as Noise Figure (NF), IIP3, Transmit Power, and Gain.+ Gain, PAE, ACLR, EVM, tx mismatch/loadpull, spurious emission, small signal S-parameter+ Digital pre-distortion (DPD).**Preferred Qualifications...
...earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Go-getters wanted! Looking to join a top-tier team? Join Uline as a Material Handler for job stability, training and the opportunity to build a long-term career with a growing company. Dont wait...