Job Description

Consumer Collections Specialists provide a human experience to our customers during times of hardship with their accounts. The goal of this position is to help our customers succeed in fulfilling their financial obligations to OneMain resolving past due account matters.

Full Time

Level: Entry to Mid-Level

Travel: None

Responsibilities

Full Job Title: Skip Team LeadJob Number: R2501-44803 Location: West Valley City, UtahDate Posted: 01/31/2025

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The Skip Team Lead oversees the day-to day operations of a team of repossession specialists responsible for locating customers and collateral. All duties must be performed with a high degree of professionalism and integrity while following all applicable laws and regulations.

In the Role

• Makes outbound and handles inbound escalations while adhering to FDCPA and CFPB regulations.
• Training and daily work coordination for assigned team members. This includes classes and meetings with team regarding updates on changes to all state and federal repossession and collection regulations.
• Facilitate ongoing training on processes, procedures and ensure compliance while reducing loan loss.
• Assist and perform all daily skip trace activities to locate individuals for payment of debt and recovery of collateral.
• Maintain and establish new repossession and transport vendor relationships.
• Ensure all accounts are worked appropriately while meeting QA expectations.
• Completes required applicable paperwork including sending all required Federal and State regulation letters.

Requirements

• HS Diploma/GED required
• Minimum of 3-5 years collections experience with a focus on leadership and skip tracing to prevent team loss

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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