Services Team Lead 2nd shift Job at Insight, Worth County, GA

ZXFRMU05d0ZFZ1dXd1p1OXBpak85dzJjMWc9PQ==
  • Insight
  • Worth County, GA

Job Description

Location: This role is fully onsite in our Fort Worth, TX office. 

Updated- Team Lead 2nd shift- 2 pm -10:30 pm 

Insight at a Glance 

  • 14,000+ engaged teammates globally 

  • #20 on Fortune’s World's Best Workplaces™ list 

  • $9.2 billion in revenue 

  • Received 35+ industry and partner awards in the past year 

  • $1.4M+ total charitable contributions in 2023 by Insight globally 

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. 

About the role 

As a Services Team Lead, you will be responsible for leading a Services team to success in reaching Telecom Expense Management goals and providing support. We will count on you to process execution and evaluation, workload leveling, strategic implementation of improved processes and building client relationships. Along the way, you will get to: 

  • Coach teammates on proactive activities to drive success within the Services Department.  

  • Manage workload of teammates by ensuring adequate coverage in all situations - which will include providing personal relief/coverage for clients, being available to answer the phones and emails, and overall do what is necessary to ensure all requests are handled appropriately.  

  • Provide escalation direction and/or assistance to teammates.  

  • Regularly monitor teammate/client phone calls for training opportunities and provide feedback to Services management.   

  • Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. 

What we’re looking for 

  • Bachelor's degree (B. A.) from four-year College or university; or two to three years of related experience.    

  • Must have a proven track record in handling and resolving escalations.    

  • Proven mentoring and training abilities needed.    

  • Success in increasing teammate morale and successfully leading a team a plus.    

Job Tags

Relief,

Similar Jobs

Kaleidoscope ABA

Board Certified Behavior Analyst (BCBA) Job at Kaleidoscope ABA

 ...BCBA Join us in Creating a Colorful Beginning! At Kaleidoscope ABA,...  ...creativity, and the power of applied behavior analysis therapy for children with...  ...Experience and Education: Certified as a Board-Certified Behavior Analyst (BCBA) as verified through the Behavior... 

Global Employment Team INC

Box Truck Owner Operator - New MC Welcome Job at Global Employment Team INC

 ...Class C Owner Operator Position withNew Empire Logistics LLC Benefits ~ New MC welcome - no matter how new ~ NO Insurance...  ...weeks ~ Consistent work Requirements ~24' 26' box truck ~ Truck no older than 2013 ~ Class C license ~6 months... 

Radiology Associates of North Texas

Pediatric Interventional and Diagnostic Radiology Physician Assistant - Fort Worth, TX Job at Radiology Associates of North Texas

 ...Radiology Associates of North Texas P.A. has an opening for a full-time Interventional / Diagnostic Radiology Physician Assistant. This position will start a 3-6 month training program with hospital and clinic rotations through Fluoroscopy and Interventional Radiology.... 

BGSF

Maintenance Supervisor/Certified Technician Job at BGSF

 ...maintenance.General Responsibilities Include:~Troubleshoot and repair common apartment maintenance issues~Schedule and complete...  ...maintenance projects~Perform electrical, plumbing, HVAC, and appliance repairs~Pool maintenance (CPO preferred)~Interior/exterior... 

Dayton Granger, Inc.

Stockroom Supervisor | Full-Time, Direct Hire Job at Dayton Granger, Inc.

 ...Stockroom Supervisor Company: Dayton-Granger, Inc. Industry: Aviation and Aerospace Component Manufacturing Location: Fort...  ...0 or ISO9001 Associate's degree in Business, Supply Chain, Logistics, or a related field Ability to read and interpret...