Job Description

Notes:

• Semi-local and locals are always preferred first (nearby states, neighboring states, nearby cities)
• Locals are preferred - Proof of location is required to submit for Locals. No Utility or Wifi Bills. DL is required or a real time picture of mailing address on mail. No digital bill printed! Real time proof or I will pass.
• MUST HAVE ServiceNow Project implementation experience and no Developers.

Work Authorization:

• No OPT, CPT, H4, L2, and no dependent or spousal visa of any kind
• USC, GC, GC-EAD is acceptable
  • Must show proof of GC-EAD

Position: ServiceNow Project Manager/Release Manager

Location: Cary, NC

Length: Long-term

Shift: Hybrid Onsite 3-4 days Onsite a week MANDATORY

Job Description:

Responsibilities

• Manage Service Delivery for Quote/Proposal Management Application (ServiceNow) as a proxy Product Owner/Application Manager.
• Review upcoming business change requests with multiple businesses.
• Document details of IT changes that will be occurring for the product.
• Coordinate and resolve gaps in information and prioritize the execution of changes along with the Business.
• Organize changes in sprints with the implementing teams.
• Proactive Communication of timelines of changes and upcoming releases.
• Manage the timely delivery of work with multiple teams.
• Identify and escalate Risk/delays proactively.
• Make sure all agreed documentation and sign offs are captured as per internal IT process.
• Coordinate Release management, test management, and change management in Azure DevOps.
• Manage Upgrade (Test / validation) of the application to next version of Service Now
• Provide daily operational support to the Product Owner.

Desired Skills

• • Experience managing medium to large sized projects in Agile or Hybrid way.
  • Working experience in a large multinational, geographically diverse environment.
  • Experience with ServiceNow based application development.
  • Excellent communication skills, both written and verbal.
  • Ability to establish and maintain strong relationships.
  • Problem solving and root cause identification skills.
  • Must be a team player and able to work collaboratively with and through others.

Education

• • Bachelor's degree in science, Business or related disciplines or equivalent work experience

If you are interested or have any references please share resume at [email protected].

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