Job Description

Position: ServiceNow HRSD Application Architect and Technical Lead

Location: REMOTE

Introduction
As an Application Architect , you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical expert, serving as a liaison among business partners, technical resources, and project stakeholders.



Your Role and Responsibilities

The ServiceNow Architect will be responsible for overseeing the architecture and design of ServiceNow delivery projects. You will provide subject matter expertise, guide developers, and provide hands-on development and configuration of ServiceNow while also supporting platform improvements and modernization. You will work closely with Business Process Consultants and other Technical Architects in agile teams to deliver capabilities within ServiceNow.

You will:

• Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow.
• Play a key role in all cycles by delivering demos, preparing presentations to clients and designing solution architecture.
• Proactively bring thought leadership and business outlook to effectively address client issues/demands related to ServiceNow solutions.
• Provide technical guidance and management of ServiceNow project delivery.
• This job can be performed from anywhere in the US

Required Technical and Professional Expertise

• Extensive ServiceNow development experience
• Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features.
• Extensive experiences in deploying ServiceNow HRSD (primary), Procurement, ITOM, ITSM, or IRM aligned with ServiceNow best practices.
• Perform Technical expert role to a deliver ServiceNow expertise across ServiceNow suite of portfolio solutions.
• Experience coordinating with other process and integration owners
• Fluent and written English

Required education:

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Extensive experience in HRSD (primary), Procurement, IT Service Management, IRM, GRC, Project handling, Process & ServiceNow Technical Consulting and platform implementation.
• Around 5+ years of experience in implementing ServiceNow platform. (10+ preferred)
• Experience in implementing ServiceNow processes and functions
• Experience with ServiceNow HRSD, Procurement, ITSM, GRC, IRM
• Must have the ability to obtain and maintain a Public Trust security clearance

Preferred technical and professional experience

ServiceNow Certifications:

• Certified Implementation Specialist (CIS) HRSD
• Certified Implementation Specialist (CIS) Procurement
• Certified Implementation Specialist (CIS) ITSM or ITOM
• Certified Application Developer (CAD)
• ServiceNow Certified System Administrator (CSA)
• Certified Technical Architect (CTA) Preferred

The ServiceNow Architect will be responsible for overseeing the architecture and design of ServiceNow for Federal agencies. You will provide subject matter expertise, guide developers, and provide hands-on development and configuration of ServiceNow while also supporting platform improvements and modernization. You will work closely with Business Process Consultants and other Technical Architects in agile teams to deliver capabilities within ServiceNow.

You will:

• Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow.
• Play a key role in the sales cycle by delivering demos, preparing presentations to clients, and designing solution architecture.
• Proactively bring thought leadership and business outlook to effectively address client issues/demands related to ServiceNow solutions.
• Provide technical guidance and management of ServiceNow project delivery.

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