Job Description

We are looking for a Senior Technical Writer to support the Manufacturing Operations team by developing high-quality documentation that improves production quality, training effectiveness, and manufacturing efficiency. You will work closely with engineers, technicians, and operational leaders to create clear, accurate, and well-structured content tailored to manufacturing processes.

Your responsibilities will include authoring, editing, and managing work instructions, training content, various product/process/equipment-related documents, quality specifications, process diagrams, safety guidelines, etc. You will help standardize documentation through the creation of style guides, templates, workflows, and tracking systems while guiding improvements in the documentation framework. You will coordinate with stakeholders to define documentation needs, develop structured plans, and ensure timely project

In this role, you will:

• Develop, update, and manage work instructions, SOPs, training manuals, and other essential documents.
• Work with engineers, technicians, and quality teams to ensure accurate and effective documentation. Additionally, share best practices within the technical writing team to enhance the effectiveness of the overall documentation framework.
• Standardize content using documentation tools and ensure alignment with ISO, APQP, and safety standards.
• Assist in creating technician-friendly training content, including step-by-step guides and visuals.
• Use dashboards and tracking tools to monitor documentation updates, report progress, and optimize content based on feedback.
• Support multiple teams within the Manufacturing Operations department by traveling to various Zoox locations when required.

Qualifications

• Bachelor’s degree in Technical Communication, Engineering, or a related field.
• 8+ years of relevant work experience
• Strong knowledge of content development cycles, documentation best practices, and tools (e.g., Oxygen, Dozuki, Adobe, Jira).
• Experience working with compliance-driven documentation (ISO, APQP, or similar frameworks).
• Strong project management and organizational skills to handle and report multiple documentation projects.

Bonus Qualifications

• Experience with 3DX, CAD, and other tools used in manufacturing.
• Familiarity with manufacturing, engineering, or automotive environments.

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $130,000 to $188,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

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