Job Description

Description

SAIC is seeking a Senior Program Manager to lead/oversee our IT operations and ensure the infrastructure is reliable, secure, efficient, and aligned with program requirements.

Key Responsibilities

• · Provide leadership and direction to the IT operations team, ensuring high-quality service delivery and support for internal and external stakeholders
• Ensure the continuous operation of critical systems, collaborating with various DevOps Teams to support and implement technology solutions that drive organizational success
• Develop and implement IT policies and best practice guides for the organization
• Oversee the management of IT service support (including helpdesk) and infrastructure (networks, servers, databases, and cloud systems)
• Ensure continuous delivery and operation of IT services through oversight of service level agreements (SLAs) and use of IT service management (ITSM) methodologies
• Lead IT infrastructure planning, development, and operations, including capacity planning and IT business continuity planning
• Manage IT assets, including the procurement, deployment, monitoring, maintenance, upgrading, and disposal of IT infrastructure across the organization
• Foster a culture of continuous improvement and innovation within the team
• Establish and maintain robust cybersecurity measures in collaboration with information security team to safeguard information against unauthorized access and cyber threats
• Provide direction and support for IT solutions that enhance mission-critical business operations
• Prepare and maintain documentation of IT systems operations processes, procedures, and configuration
• Ensure the creation and implementation of a disaster recovery and business continuity plan
• ·      Manage IT staff by recruiting, training and coaching employees, communicating job expectations, and appraising their performance

Qualifications

Required Education:

• BS degree and eighteen (18) years of experience: four (4) years of experience accepted in lieu of degree 

Required Skills:

• Experience in a leadership role overseeing IT infrastructure and support services
• Proven experience in IT infrastructure strategic planning and development, project management, and policy development
• Expertise in IT systems, networking, hardware, and software, including administration and management
• ·      Strong understanding of ITIL practices, ITSM, and service delivery

Required Clearance: 

• Must currently hold a SECRET clearance ( U.S Citizenship)

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