Job Description
Join a Leading Digital Marketing Team!
We are a rapidly growing digital marketing company focused on supporting real estate professionals nationwide. Our innovative approach is revolutionizing how Realtors connect with buyers and sellers, and we're excited to expand our team as we continue to grow.
We're currently looking for talented Customer Service Specialists to join our Client Management team. If you're passionate about providing exceptional service, problem-solving, and supporting clients in achieving their goals, this could be the perfect opportunity for you!
Key Responsibilities:
Client Management: Oversee daily tasks for all client accounts (200+), ensuring their needs are met and expectations exceeded.
Onboarding: Guide new clients through the onboarding process and set them up for success.
Team Collaboration: Work closely with our Media Buying and Delivery teams to ensure seamless client onboarding and account setup.
Client Support: Be the first point of contact for clients, troubleshooting and resolving any concerns they may have.
Account Updates: Edit client CRM profiles and accounts as needed to ensure accurate and up-to-date information.
Client Communication: Regularly reach out to clients to ensure their needs are being met and that they are satisfied with our services.
Coaching and Retention: Provide coaching to clients to ensure they're getting the best possible results, and actively contribute to client retention efforts.
Problem Solving: Use your proactive mindset to manage client requests, anticipate needs, and solve challenges quickly and efficiently.
You'll receive thorough training and support to help you hit the ground running. We offer a competitive salary with the opportunity to earn performance-based bonuses tied to client retention.
Ideal Candidates Will Have:
A "Go-Getter" attitude with a drive to succeed and make a positive impact.
2+ years of experience in client management, customer retention, or a similar field.
Strong communication skills, both written and verbal, with the ability to handle business-level conversations.
Excellent time management and organizational skills to manage a diverse set of responsibilities.
Sales experience, particularly in appointment setting and lead generation, is a plus.
Coaching or sales management experience is also beneficial.
Leadership experience and a proven ability to inspire and guide others.
A high-speed internet connection and a reliable computer for remote work.
A quiet, distraction-free workspace to perform at your best.
We are looking for candidates who are committed to continuous learning, remain open-minded, and are eager to grow professionally.
Who Shouldn't Apply:
Individuals who are not committed to continuous improvement and learning.
Those who prefer part-time work and aren't ready to go "all in."
Candidates who are quick to complain or adopt a negative mindset.
Those who aren't comfortable with a competitive environment and a results-driven culture.
Why Join Us?
Remote Work: Enjoy the flexibility of working from home or your office.
Competitive Pay: Starting salary of $48,000 per year with the potential to earn $120,000+ based on performance.
Incentives: Bonus pay tied to client retention.
Schedule: Full-time, Monday through Friday with weekend availability as needed.
Required Experience:
2+ years in customer service
2+ years in B2B sales
2+ years in customer relationship management
2+ years in client retention
Work Location:
Fully Remote
If you're ready to take the next step in your career and help make a real difference for clients, we'd love to hear from you. Apply today and show us what you can bring to the team!
Employment Type: Full-Time
Salary: $ 48,000.00 120,000.00 Per Year
Job Tags
Full time, Part time, Remote job, Work from home, Home office, Weekend work, Monday to Friday,