Job Description
GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
POSITION SUMMARY / ESSENTIAL FUNCTIONS
Pro-active approach to problem solving; ; Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience. ; Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre arrival advise to port agents, manifest distribution and port telex; ; Communication of Departure Manifests by email upon sailing from ports of call. ; Compiling, and forwarding all Visitor Requests to Security and ports of call, as well as providing name for docking spots; ; Updates Non Revenue File for Housekeeping, Hotel Controller and Night Auditor; ; Sends Non Revenue Discounts to Internet Manager, Spa Manager & Boutique Manager, Assistant Purser ; Prepares Kosher Wine Amenities Request for onboard Sabbath Services ; Coordinates sending of Safety Letters with Assistant Pursers ; Charging Concessionaires for Office Supplies Consumption ; Prepares Port Authorities Requisition ; Updating monthly POB (Passengers on Board) Documents; ; Updated Voyage Report Daily ; Compiling and ensuring all Material Landing Manifests are completed accurately and forwarded in a timely manner to relevant port authorities; ; Preparation of various files for new cruises, assisting Executive Concierge with embarkation duties and ensuring front desk is prepared for embarkation; ; Prepares and balances amenities; ; Prepares and distributes Special advise list; ; Collects and sends all courier packages to head office; ; Coordinates Purser on Duty Schedule ; Prepares EOC Filing ; New cruise preparation after Chief Purser loads cruise form NVS – addition of guest entertainers, cancellation of back to backs; ; Weekly Audit front desk cash floats; ; Controls credit card authorizations and referrals and communication with guests on corrective action; ; Supervise sending of declined credit card letters an open balance cash letters sent by Assistant Purser and monitors all reports. ; Responding to Company Accounting on past guest account queries; ; Facilitate the training of Front Desk Staff in financial aspects of the operation; ; Coach and support Assistant Purser in daily operation and where requested will facilitate additional training of Assistant Pursers for progression; ; Trains, coaches and leads crew to consistently superior levels of performance; ; Communicates standards of performance to employees; ; Ensures adherence to the company defined appraisal system; ; Creates and maintains a positive work environment; ; Monitor the practical application of the Company's policy, procedures and instructions. ; Participate in crew and passenger safety drills according to instructions from ship’s command; ;
EDUCATION
Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale ; Hospitality Background required; ; Travel industry and previous shipboard experience required; ; Experience in crew operations preferred; ; Understanding of the highest level of service; ; Excellent administrative skills; ;
REQUIRED ABILITIES / PHYSICAL REQUIREMENTS
Excellent communication skills. ; Respect for all co-workers and guests ; Pride in your work by creating positive energy, excitement and fun ; Outgoing personality, open minded and flexible ; Able to work 7 days a week ;
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Tags
Gangs, Flexible hours, Night shift,