Job Description

Job Description

Sales Operations Specialist

The Sales Operations Specialist will work closely with our Regional Sales Managers and our network of dealers. This role is integral to driving efficiency in the daily operations of our sales organization.

The Sales Operations Specialist (SOS) is the primary liaison between all external stakeholders and the daily operations of Diamond Mowers. The SOS will manage all lead conversion, quoting and pipeline management while ensuring the highest level of communication with our Regional Sales Managers and dealer partners. The Sales Operations Specialist will report to the Director of Sales Operations.

Key Roles

• Drive increased opportunity conversion rates through timely and knowledgeable communication with our customers and dealer partners.

• Liaison to our RSM’s, dealers and customers to drive improved transparency around activity at Factory.

• To drive efficiency

• Manage opportunity pipelines within CRM to drive better transparency to industry trends, ensuring the highest level of data integrity.

• Provide exceptional customer service both internally and externally, in pursuit of our commitment to being the best partner to our stakeholders.

• Support daily sales operations as required.

Responsibilities :

• Confidently navigate customer sales conversations

• Collaborate with internal technical resources to develop thorough understanding of Diamond products and applications.

• Generate, distribute and follow-up on product quotes.

• Manage pipeline and lead management program.

• Convert leads and opportunities to sales.

• Facilitate dealer engagement.

• Customer Relationship Management (Salesforce) management and maintenance.

• All other duties are performed as necessary.

Qualifications :

• One year of sales experience preferred.

• Some knowledge of agricultural or construction equipment is preferred.

• Experience working in dealer distribution model is preferred

• General computer knowledge would be preferred.

• Salesforce knowledge would be a plus.

Location:

Address: 1000 W Cherokee St

Days: Monday-Friday

Hours: 7:30-4:30

Exhibit Diamond Company Values:

CUSTOMER FOCUSED

• Meeting and exceeding internal and external customer expectations is the responsibility of everyone.

• We are committed to being a World Class organization and the greatest partner to our customers.

• We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.

ACCOUNTABILITY

• We will be responsible for the commitments we make, and the expectations placed on us.

• When we fail, we will own it, learn from it and make the appropriate changes.

• We will act with exceptional integrity in everything we do.

• We will be open to receiving and giving feedback.

TEAM PLAYER

• Teamwork and clear communication are paramount to our success.

• We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.

SAFETY

• We believe safety must be at the forefront of all our decision-making.

• We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe.

GRIT

• We have the passion, determination and work ethic that gives us the ability to push through, to get to the end goal and recognize the obstacles we have overcome along the way.

• When we tackle a difficult situation, we are determined to never give up and be the best in the industry.

Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet.

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