Job Description

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

Job Summary:

The Sales Operations Manager will lead a team of sales support and administrative specialists responsible for day-to-day sales support functions, client monitoring, and supporting large and complex client go-lives. This role provides sales operations support to the field sales team and runs internal calls to support client onboarding and retention efforts post-client conversions. The manager is also required to lead client-facing Webex and sometimes in-person meetings to support onboarding, retention, and jeopardy resolutions.

Key Responsibilities:

• Lead and manage a team of Sales Operations Support Representatives.

• Oversee large and complex client go-lives, ensuring smooth transitions and successful implementations.

• Provide sales operations support to the field sales team, assisting with various administrative and operational tasks.

• Conduct internal calls to support client onboarding and retention efforts post-client conversions.

• Lead client-facing Webex and in-person meetings to support onboarding, retention, and jeopardy resolutions.

• Collaborate with various departments to ensure seamless operations and client satisfaction.

• Develop and implement strategies to improve sales operations processes and efficiency.

• Monitor team performance and provide coaching and development opportunities to team members.

Requirements

• Minimum High School Diploma, Bachelors' Degree preferred

• At least 3 years' experience working in a sales ops, client support or client resolution role.

• Prior experience leading and managing a team of Sales Operations Support Representatives.

• Proficient using MS Office products including Word, Excel and PowerPoint

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here . 

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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