Job Description

Whether you are a seasoned winter sports professional or a complete novice, there are opportunities at 1st Tracks Ski and Snowboard that can open up a whole new world of adventure. Founded in 1983 and headquartered in Banner Elk, NC, we are a family of multiple specialty retail brands, all dedicated to delivering an outstanding guest experience in our stores. We love what we do and where we live and want to share it. We are Genuine, Authentic and Stoked about sharing our passion for what we do! We are people who like to help make the most of the limited time we have with our guests. Providing the best gear, sharing our knowledge and enthusiasm, and in every way possible helping them make the most of their outdoor experiences.

Job Summary

This position is responsible for exceptional ski and snowboard tuning and repair to ensure the best-in-class guest service.

Repair Tech Responsibilities:

• Assists customers by developing confidence and trust from the guest through accurate information and exceptional service results
  Accurately identify when a ski or snowboard requires a tune, and be able to recommend the type of service that best meets the needs of the guest and their equipment
• Demonstrate excellent knowledge of all product and service levels and industry trends
• Sharpen, wax and drill equipment as necessary
• Ensure that pricing is correct and current with any promotions advertised
• Maintain shop cleanliness standards
• Operate at the highest standards of safety
• Monitor inventory
• Maintain working knowledge of products and trends within the Snowsport industry

Repair Tech Qualifications:

• Previous ski and/or snowboard tuning experience
• 1-year service technician experience preferred
• Strong communication / customer service skills
• Have basic computer skills
• English fluency, written and verbal
• Must be able to stand for extended periods of time and regularly lift 25 pounds

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