Remote Client Success Manager Job at bant.io, Remote

ZktjOE1OWUNGUWVWeHBXL3BDak8rZ3VlMUE9PQ==
  • bant.io
  • Remote

Job Description

We’re looking for an experienced Client Success Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience.

The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support. A solid technical background is preferred – you don’t need to know how to read or write code – but you understand basic technical terminology and can have a comfortable conversation with a SaaS company about what they do and their business objectives.

This is a long-term, remote position. Preference will be given to candidates able to work within Western European or North American time zones. A reliable internet connection is required. We offer a base pay + performance-based commission.

Day-to-Day Responsibilities

  • Have deep, working knowledge of the product, with the ability to conduct product walk-throughs, answer customer questions and troubleshoot issues
  • Serve as the end-to-end, main point of contact for all customer account matters, including conducting onboarding calls and maintaining regular phone and email communication
  • Review campaign performance, strategize with the internal team on potential areas of improvement, and present that to the customer
  • Follow existing processes and identify areas of improvement
  • Liaise with campaign and technical team through the CRM and maintain clear and comprehensive account notes
  • Drive retention and growth among existing customers

Requirements

  • Impeccable English (written and verbal)
  • Previous Customer Support or Account Management experience
  • Decent technical knowledge – You feel comfortable speaking to a SaaS company about their business
  • LinkedIn experience – Beyond having a profile, you know how LinkedIn functions and could give an overview of all the features
  • Strong organization skills – You are process-oriented and like to create your own systems to stay organized so nothing slips through the cracks
  • Strong communication skills – You’re a great listener, good negotiator and have strong presentation skills
  • Sharp attention to detail – Nothing gets past you. You can see the big picture and small details all at once
  • Prior remote experience – Or the ability to work independently and successfully liaise with a distributed team

Jobicy job ID: 7184

Job Tags

Full time,

Similar Jobs

University of Alaska Fairbanks

Art Model (Nude and Clothed) Job at University of Alaska Fairbanks

 ...The UAA College of Arts & Sciences, Department of Art, is recruiting for both clothed and nude art models for the 2024-2025 Academic Year. All shapes and sizes are encouraged to apply! Please indicate in your application which type of sessions you wish to be considered... 

Brown's Tree Care

Tree Climber - Bentonville, AR Job at Brown's Tree Care

NO Overnights! This is stable employment, even with covid, we didn't lay anyone off (and haven't for years).\\ We are looking for a tree climber with 2-3 years experience. We'll take you and train you in other aspects of the business, but you must be able to hit the...

University of California San Francisco

Clinical Nurse Specialist - Cancer Center Clinicis | University of California San Francisco Job at University of California San Francisco

 ...The Solid Tumor Clinical Nurse Specialist is a clinical leader for UCSF Cancer Center Clinics in San Francisco. The CNS partners with other Oncology CNS(s) and NPDS(s) in Solid Tumor Clinics, Infusion, Adult Inpatient, Heme/BMT, and Radiation Oncology, promoting consistency... 

Knowbility Recruiting, LLC

Orthodontist Long-Term Locum Tenens or PRN Job at Knowbility Recruiting, LLC

(Only QUALIFIED Healthcare Professionals accepted) Orthodontist - Join a high-caliber specialty group as an orthodontist at a well-established St. Petersburg, Florida practice. Details: - Excellent Earning Potential: Earn a generous guaranteed daily rate + a starts...

Mat3ra

✍️ Grant Writer ✍️ Job at Mat3ra

Overview Join us in building the real-world J.A.R.V.I.S. for materials RnD (). We look for people with strong technical backgrounds (Scientists/Engineers) seeking to diversify their skills to help us develop and execute public sector business development ...