Remote Client Success Manager Job at bant.io, Remote

ZktjOE1OWUNGUWVWeHBXL3BDak8rZ3VlMUE9PQ==
  • bant.io
  • Remote

Job Description

We’re looking for an experienced Client Success Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience.

The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support. A solid technical background is preferred – you don’t need to know how to read or write code – but you understand basic technical terminology and can have a comfortable conversation with a SaaS company about what they do and their business objectives.

This is a long-term, remote position. Preference will be given to candidates able to work within Western European or North American time zones. A reliable internet connection is required. We offer a base pay + performance-based commission.

Day-to-Day Responsibilities

  • Have deep, working knowledge of the product, with the ability to conduct product walk-throughs, answer customer questions and troubleshoot issues
  • Serve as the end-to-end, main point of contact for all customer account matters, including conducting onboarding calls and maintaining regular phone and email communication
  • Review campaign performance, strategize with the internal team on potential areas of improvement, and present that to the customer
  • Follow existing processes and identify areas of improvement
  • Liaise with campaign and technical team through the CRM and maintain clear and comprehensive account notes
  • Drive retention and growth among existing customers

Requirements

  • Impeccable English (written and verbal)
  • Previous Customer Support or Account Management experience
  • Decent technical knowledge – You feel comfortable speaking to a SaaS company about their business
  • LinkedIn experience – Beyond having a profile, you know how LinkedIn functions and could give an overview of all the features
  • Strong organization skills – You are process-oriented and like to create your own systems to stay organized so nothing slips through the cracks
  • Strong communication skills – You’re a great listener, good negotiator and have strong presentation skills
  • Sharp attention to detail – Nothing gets past you. You can see the big picture and small details all at once
  • Prior remote experience – Or the ability to work independently and successfully liaise with a distributed team

Jobicy job ID: 7184

Job Tags

Full time,

Similar Jobs

Santa Fe College

Adjunct Assistant Professor, Spanish - Hiring for Fall 2024 Job at Santa Fe College

 ...feedback regarding academic performance. * Appropriately documents student progress and maintains records including attendance, grading, and student learning outcomes. * Develops methods that fairly and accurately assess students' progress in achieving the stated learning... 

SEG Logistics

Company CDL-A Driver | No Touch | Regional Job at SEG Logistics

 ...bonuses ~ Comprehensive benefits package available ~ Dental, vision, health, and life insurance starts after 30-days ~401K with company-matched funds ~ PTO accrual and paid vacation days after 1 year ~ Paid, virtual orientation with health screenings at the... 

University of Alabama, Birmingham

MT - Medical Technologist - Anesthesia Techs - PM (726) | University of Alabama, Birmingham Job at University of Alabama, Birmingham

 ...MT - Medical Technologist - Anesthesia Techs - PM (726)-( T222170) Description Compensation : Pay Range: $26.55 - $43.10 / hour - $10,000 new hire sign-on bonus (Full-Time only)- Benefits available for eligible positions include: 100% tuition assistance, wellness... 

Addison Kenway.

Certified Professional Midwife Job at Addison Kenway.

 ...Collins offers a vibrant lifestyle with excellent schools, diverse recreational activities, and a strong job market. Enjoy the beautiful parks, hiking trails, and cultural attractions. The city provides a variety of housing options and is an ideal place to live and work.... 

Advanced Systems Design

Network Engineering Director Job at Advanced Systems Design

 ...Our Employees: ~ Are actively working on next-generation technology projects with the U.S. Department of Veterans Affairs, CDC,and a wide array of Federal, State, and Local agencies throughout the United States ~ Are eligible for wide-ranging benefits and perks...