Job Description

About XOPS
XOPS is a fast-growing startup building the future of observability and automation for IT operations. Our platform unifies complex system data to deliver visibility, control, and intelligent workflows across the enterprise, empowering IT teams to manage the entire employee technology lifecycle with precision. As industries embrace AI to automate cars, rockets, and even farming, IT operations remain stuck in the past, reliant on spreadsheets and manual processes. We believe it is time for a change.

At XOPS, we are pioneering autonomous IT operations, freeing teams from tedious tasks and elevating them into strategic leadership roles. Our mission is to drive operational excellence, financial stewardship, and security across the enterprise, while transforming the employee experience. We are just getting started, and we are looking for exceptional teammates to help shape the future.

About the Role 

Based in Pleasanton, CA, the DataOps Scrum Master's  primary  role is  facilitation, coaching, removing impediments, and ensuring the Scrum framework is understood and enacted.Foundational AI/ML Concepts (Conceptual Understanding Needed):

• ML Lifecycle: Familiarity with the typical stages:
• Business Understanding & Problem Framing
• Data Acquisition & Preparation (Cleaning, Wrangling, EDA) 
• Feature Engineering
• Model Selection & Training (Experimentation)
• Model Evaluation (Understanding key metrics like accuracy, precision, recall, F1, AUC, RMSE, etc., conceptually)
• Model Deployment (Putting the model into production)
• Model Monitoring & Retraining
• Types of Machine Learning: Awareness of the main categories (Supervised, Unsupervised, Reinforcement Learning) and potentially specific areas the team works on (e.g., NLP, Computer Vision, Recommendation Systems, Time Series Forecasting, Generative AI). 
• Key ML Challenges: Understanding common issues like data quality requirements, data bias, overfitting/underfitting, model drift, the need for large datasets, and explainability (XAI).
• Training vs. Inference: Clearly distinguishing between the process of building the model and using the deployed model to make predictions on new data.

This position is responsible for cultivating team expertise in Agile/Scrum methodologies, enabling them to effectively translate features into actionable artifacts, including user journeys, user stories, product specifications, and non-functional requirements. The role demands proactive identification and removal of dependencies and blockers across teams and systems, while encouraging robust communication and ensuring appropriate escalation of risks and issues to facilitate successful feature releases and continuous improvement of team delivery and behavior. 

We are looking for a Scrum Master who is passionate about driving continuous improvement in digital product delivery. This candidate will have a strong understanding of agile principles and a proven ability to foster collaborative teamwork across multiple product teams and external partners. They will provide effective guidance and leadership, ensuring consistent improvement in communication and delivery patterns, and thrive in a fast-paced, self-organized setting. 

Duties / Responsibilities: 

• Agile Advocate: The Scrum Master must know and constantly evolve their expertise of Scrum and Agile guidelines and methodologies. This role will be accountable for adhering to scrum principles while ensuring teams are following, improving, and adjusting Agile practices to deliver high-quality digital products. 

• Collaboration Coach: A great Scrum Master must not only know what to do but must bring everyone along and reinforce the why and the how. As a coach, the Scrum Master will encourage their teammates to work together, improve their hard skills but more importantly their soft skills to maximize the potential of the team. 

• Impediment Eliminator: As a servant-leader the Scrum Master will live within the scrum team, using their observation and experience to identify risk, dependencies, and impediments. More importantly, they will maintain a wide-angle view to identify cross-team dependencies and system-wide blockers. 

• Retrospective Facilitator: The Scrum Master will facilitate retrospective for their teams by setting the stage and creating an open environment in which the team can collaborate and discuss ideas to help the team reach its goals. They must carefully ask powerful and sometimes pointed questions to encourage discussion and provide perspective. Through structured facilitation the Scrum Master will win the crowd by listening to understand instead of listening to act, ultimately growing a strong team. 

• Measurement Maker: If we can’t measure it, we can’t improve it. The Scrum Master is responsible for the team’s use of Jira to track the priorities of the team, opportunities for improvement and ensure the team is improving their estimation and predictability. The role will teach our teams how to measure and improve performance over time, using data to inform decision making and prioritization. 

Requirements

Required Qualifications: 

• Significant experience in leading teams/organizations in bringing high quality digital products to market across mobile, desktop, or both

• Minimum of 3 years of professional experience in digital product environments, with at least 2 years in a full-time Scrum Master capacity.

• Bachelor’s degree required

• Scrum Master Certification

• Experience with JIRA/Confluence or similar Agile collaboration tools 

Desired Requirements: 

• Certification in SAFe is a plus 

• Previous experience as a product owner or engineer is a plus but not required 

• Knowledge of procurement in general is a plus 

For this role, the estimated base salary range is between $121,000 - $149,000 USD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

Benefits

• Competitive Compensation: Salary, Equity, and 401K
• Comprehensive Vision, Dental, and Healthcare plans
• Discretionary Time off Policy (If you need time off, take time off!)
• 11 Company-paid Holidays
• Hybrid Work Policy - 3 days in office/2 days remote
• A chance to be part of a rapidly growing startup and make a real impact!

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