Job Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. The Population Health Assistant shall be responsible for:

• Making outreach to patients, scheduling appointments, and engaging with clinical staff to ensure appropriate care is provided for our high risk behavioral health patients
• Providing administrative support for assigned project teams, including development of educational tools and training materials for quality improvement projects and data management related to assigned behavioral health patients
• Preparing monthly or quarterly reports on behavioral health population activities, progress, status, or other special reports, as assigned, to present to the clinical team.
• Drafting written communication and promotional literature as part of the behavioral health management outreach efforts.
• Interacting with and maintaining liaison with staff, faculty, and outside/community agencies in facilitating program objectives.
• Providing administrative support for assigned project teams, including development of educational tools and training materials for quality improvement projects and data management related to assigned population.
• Providing full project coordination, including scheduling patients, meetings, agenda setting, note taking, and action item completion tracking
• Provides direct administrative support in obtaining documentation and other materials for patient care.
• Initiates internal communication regarding discharge and follow-up status of high-risk patients discharging from other hospitals/other BCH departments.
• Collaborates with Primary Care QI team to work on quality improvement initiatives

To qualify, you must have:

• High School Diploma/GED. Bachelor's degree may substitute for one year of experience
• 1 year experience in customer service or clinical research assistant work.
• Strong verbal and written communication skills and active listening skills. Communicates clearly and appropriately.
• Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems.
• Basic skill in collecting and analyzing data.
• Strong and accurate data entry.
• Ability to work with confidential information in a professional manner.
• Basic knowledge of Microsoft Office Suite.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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