POSITION SUMMARY
The Manager of Communication Services supports the AVP of Communications by managing the day-to-day services provided by the Communications team. They are responsible for coordinating and developing services for credit unions who wish to communicate with their members by aligning services and resources throughout the team. This includes managing daily automated programs, campaigns, and overseeing product development.
The Manager leads communication efforts and ensures client satisfaction through coordinating marketing policies and programs. They ensure the team is pushing projects and client onboardings along and setting a standard for procedures and documentation needed. They also create, implement, and oversee communication programs that effectively describe and promote the organization and its products both internally and externally. They also assist with product/service delivery, implementation of services and coordination of contracts and/or exhibits pertaining to services.
ESSENTIAL JOB FUNCTIONS:
JOB QUALIFICATIONS:
WORK ENVIRONMENT & PHYSICAL ACTIVITIES:
Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.
Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company.
Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
Physical Demands: While performing the duties of this position, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee must be able to see within normal vision range. The individual must have manual dexterity to operate a keyboard and mouse.
Notice
This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be.
Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.
Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.
About CU* Answers:CU*Answers offers a wide array of career opportunities ranging from software development to customer service roles. With our employee development initiatives, we focus on our employees finding a career, not just a job. CU*Answers has a proven track record of developing staff members and promoting from within. If you are ready to join a team built on the principles embedded throughout the credit union industry, check out our career opportunities today!
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