Job Description

Cardinal Health Sonexus ™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. 

Together, we can get life-changing therapies to patients who need them—faster.

The Operations Manager is r esponsible for the overall daily direction, coordination, and evaluation for an Access & Pati ent Support program team. The manager will use their market knowledge of Rx Specialty Hub Service s : benefits, market landscape, eSolutions, regulations, and the overall pharmaceutical industry. The manager will build and manag e a high performing operational team t o b e proactive, productive, adaptable, and patient focused. 

Responsibilities

• Responsible for employee/ team development, which includes, but is not limited to hiring, training, coaching, counseling, performance appraisals, rewards and more.

• Directly manage program supervisors who oversee and lead hub team members. Ensure call center metrics are constantly monitored.

• Assists in determining the hub operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards.

• Maintains and improves hub operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses ; managing system and process improvement and quality assurance programs.

• Proactively m onitors team  KPI reports/statistics for quality & productivity .

• Ensure program success through demonstrated performance, patient support, and implementation of all applicable offerings . 

• Prioritize program compliance/success and act as the escalation point / liaison for all program services, projects, and operational performance issues . 

• Comply with all Local, State, and Federal laws and regulations as they pertain to services provided.  This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans.

• Prepare teams for change, build trust in business transformation, align stakeholder and team expectations to drive an exemplary customer experience.

• Urgently resolve, escalate, and own issues negatively impacting productivity or quality.

• Other duties as assigned.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff

• Participates in the development of policies and procedures to achieve specific goals

• Ensures employees operate within guidelines

• Decisions have a short-term impact on work processes, outcomes and customers

• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management

• Interactions normally involve resolution of issues related to operations and/or projects 

Qualifications

• 6+ years of customer service, operations, insurance, reimbursement and/or account management experience in healthcare preferred .

• Patient s ervices hub experience is highly preferred .

• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with pharma manufacturers is a plus .

• Previous l eadership /team management, including a high preference for managing managers .

• Demonstrated leadership and communication skills for both in-office and remote staff; highly organized and self-motivated .

• Analytical and experience with technology including salesforce.com

• Detail oriented, sense of urgency and strong continuous improvement skills, ability to detect inconsistencies.

• Excellent planning, budget forecasting, and presentation skills .

• Ability to lead and engage remote employees

REMOTE DETAILS : This position is remote .  Working remotely, full-time requires a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide the computer, technology and equipment needed to successfully perform the job. The employee is responsible for providing high-speed internet. Internet requirements include the following: 

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) 

• Upload speed of 5Mbps (megabyte per second) 

• Ping Rate Maximum of 30ms (milliseconds) 

• Hardwired to the router 

• Surge protector with Network Line Protection for CAH issued equipment 

Anticipated salary range: $86,400-$123,400

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 03/25/2025 *if interested in opportunity, please s ubmit application as soon as possible. 

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity

Dallas Metro Area

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Job Tags

Similar Jobs