Live Chat Customer Support Agent – Entry-Level, Remote – $25–$35/hr – No Experience or Degree Needed
Position Summary
A remote staffing partner is now hiring Live Chat Customer Support Agents to represent a well-known SaaS company providing digital tools to global users. This fully remote, non-phone position pays $25–$35 per hour and requires no prior experience or college degree. You’ll assist customers exclusively through live chat and email, helping with account issues, platform guidance, and subscription updates. Full training is paid, and flexible hours make this ideal for those seeking a reliable, entry-level work-from-home job.
About the Client & Role Overview
The client is a productivity software provider serving professionals, solopreneurs, and digital teams. Their users depend on intuitive technology and expect quick, friendly support. As a Live Chat Customer Support Agent, your job is to handle inbound chats and tickets with empathy and clarity. You’ll guide users through common issues using pre-written responses, internal knowledge bases, and support tools—all accessible from your home workspace.
Key Responsibilities
Handle Live Chat Requests: Answer real-time inquiries regarding login issues, billing questions, subscription upgrades, and feature usage.
Respond to Email Tickets: Address asynchronous requests with informative, friendly replies, ensuring each issue is clearly resolved.
Use Macros & Help Docs: Apply saved replies while customizing responses to maintain a human tone and accurate information.
Escalate Advanced Issues: Route technical problems or refund disputes to relevant teams with full context and tagging.
Track & Tag Conversations: Log each ticket properly using the support platform and categorize accurately for future reporting.
Monitor Updates: Stay on top of new feature releases, bug notices, and policy changes to maintain support quality.
Collaborate Remotely: Engage with team leads and peers via Slack to troubleshoot issues or share improvements.
Meet Support Goals: Achieve targets for ticket speed, satisfaction scores (CSAT), and live chat handling time.
Your Day-to-Day Schedule
Shift Start
Check Slack threads for new updates or known issues. Log into the support dashboard and begin working through any pending email tickets.
Mid-Shift Volume
Live chat traffic increases. You’ll manage 3–5 concurrent chats while monitoring email replies. Expect most requests to involve feature navigation or billing clarification.
Shift End
Finish any open chats, pass along flagged tickets, and update internal documentation if needed. Review your personal metrics and team updates.
Qualifications
Excellent written English communication
High school diploma or equivalent (no degree required)
No prior experience required—full training provided
Typing speed of 40+ WPM with high accuracy
Personal computer or laptop and high-speed internet
Organized and self-disciplined with time management skills
Friendly, customer-first writing tone
Comfortable working 20–40 hours/week, including evening or weekend shifts if preferred
Receptive to coaching and performance feedback
How to Excel in This Role
Write with Speed and Clarity
Use Grammarly or Hemingway to keep messages clean and readable. Practice typing to improve speed and confidence.
Know the Product
During training, review saved replies, help docs, and previous tickets to understand common issues and how to resolve them.
Stay Professional and Kind
Use phrases like “I’m happy to help!” or “Let me walk you through that” to create rapport and reduce customer frustration.
Multitask Effectively
Pin your most-used tools, keep help docs open, and handle live chats without rushing responses. Balance speed with accuracy.
Track & Act on Feedback
Your QA reports will help you grow fast. Make small changes from one shift to the next, and you’ll stand out.
Hiring Process Overview
Step 1: Application
Submit your resume and complete a short tech-readiness form. No experience or cover letter needed.
Step 2: Typing & Writing Test
Complete a typing test and write sample responses to two common customer scenarios.
Step 3: Chat Simulation
If selected, complete a live or asynchronous chat simulation to demonstrate real-time support handling.
Step 4: Paid Training
Attend a 4–6 day online training course, including platform walkthroughs, ticket exercises, and support system practice.
Step 5: Mentored Shifts
Start with 2–3 paid practice shifts while receiving feedback from a QA coach.
Step 6: Full Shift Assignment
Once approved, receive your shift schedule, join your team Slack channel, and gain access to internal support tools.
Work Culture & Collaboration
The client promotes an async-first work model—no unnecessary meetings or video calls. You’ll work alongside peers worldwide using Slack, Notion, and internal dashboards. Advancement is performance-based, with regular check-ins, digital shoutouts, and eligibility for growth into QA, onboarding, or operations.
Perks & Benefits
Paid remote onboarding
Fully chat/email-based (no phone work)
Flexible scheduling—weekends and nights available
Monthly performance bonuses
Equipment stipends after 30 days
Career advancement into QA and leadership roles
Learning stipend (Skillshare, Coursera, Udemy access)
Slack recognition and digital raffles
Why This Role Is a Great Fit for You
This job is ideal for anyone looking for flexible, legitimate online income without experience or a degree. You’ll receive thorough training, daily support, and a clear pathway to grow. Whether you’re returning to the workforce, starting fresh, or switching careers, this remote chat support position helps you build income and confidence with no phone work or pressure sales.
Frequently Asked Questions
Do I need prior customer service experience?
No. This is a beginner-friendly role with full support and training.
Is there any phone work?
None. All communication is handled through live chat and email.
Can I apply internationally?
Yes. As long as you meet the tech and language requirements, this role is globally accessible.
What are the work hours?
You choose your availability during onboarding. Shifts are available across multiple time zones.
When does training start?
New training groups launch weekly. Most hires begin within 5–10 business days.
Apply Now
Click “Apply Now” to upload your resume and complete a short assessment. No experience required, full flexibility provided—this is your chance to start a stable, remote job with real earnings and advancement potential.
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