Job Description
Experience level: Mid-senior Experience required: 8 Years Education level: Bachelor's degree Job function: Information Technology Industry: Financial Services Compensation: View salary Total position: 1 Relocation assistance: No Visa : Only US citizens and Greencard holders
JOB DESCRIPTION:
Being a member of Testing Center of Excellence (TCoE), you will work with a variety of teams to understand importance of test environments availability and drive solutions. The Environment Support Engineer provides central coordination for lower environment support across time zones driving issues to resolution through collaborative root cause analysis and application of systemic fixes to reduce repeating breakages and reduce system downtime.
This is performed via creation, monitoring, and acting on systemic health checks through automation, event/alert notifications, and dashboards.
EMS also increases cloud environment resource efficiency and drives down cost by identifying and acting on improvement opportunities through shutting things down when not in use and working closely with artifact and service owners to optimize usage and cost.
RESPONSIBILITIES:
Collecting environment artifacts to be monitored and configuring (or ensuring configuration of) artifacts for appropriate events and alerting both on premise and on cloud
Continual monitoring of environment artifact alerts and events through various dashboards and notification subscriptions and acting to address directly or work with lower-level support teams to drive to resolution (inclusive of root cause analysis and problem mgmt.)
Obtain knowledge of applications and environment required to provide L1/L2 support by detailed environment and application reviews and knowledge transfer sessions with application owners.
Reporting and providing support for complex business processes across various platforms and technology suites that may run at high frequency and across time zones
Creation and management of lower environment L1/L2 incidents/issues via organizational standard tooling and processes and socializing appropriate statistics
Identify opportunities to increase cloud resource efficiency and drive down cost
Work closely with service/artifact owners to act on identified opportunities
Drive vision and lead delivery of automation solutions to be used across the enterprise
Maintain and increase the environment availability which is the key for testing team's success
Builds capabilities with a vision as to the return on investment. Uses methods to demonstrate tangible business value.
Mitigates risk by following established procedures and supervising controls, spotting key errors, and demonstrating strong ethical behavior.
Communicates effectively across the organization adjusting messaging based on audience.
Maintain a library of reusable material (documents, diagrams, templates, etc.) for use in multiple efforts across
QUALIFICATIONS:
Minimum of 8+ years of related experience.
Bachelor's degree in Computer Science or related technical field required; Masters preferred and/or equivalent experience.
Expertise in supporting core technologies such as Java, Web and Application servers, Message Queuing, ETL (Snowflake, DataStage, Informatica, Talend), databases both on premise and Cloud (AWS).
Good to have java development skills / scripting knowledge and thrive to learn, eager to automate with the available tools at the organization
Expertise in alerting and event monitoring models and technologies such as SNOW, Dynatrace and Splunk
Proficiency in support for core AWS cloud services (Knowledge in Lambda, ECS, glue services, dockers, container, cloud watch)
Proficiency in scheduling technologies, and how to support, such as Autosys and Mainframe CA scheduler
Continual review of current technology suite with eye towards automation (Python or shell)
Proved technical leadership in lower environment L1/L2 support functions
Knowledge or experience in tools such as Autosys, DataStage, Talend and Jenkins
Has a growth demeanor, including thinking creatively to produce creative solutions when tools do not work, partnering and working hands-on to provide solutions (automation thorough available tools) and optimally working on multiple work streams in a fast-paced environment.
Must have a deep understanding of Java application architecture and hands-on experience with application troubleshooting.
Knowledge of troubleshooting, automation at all software layers (e.g., UI, services, APIs, databases, etc.)
Working experience in DevOps and CI/CD Related Technologies (Jenkins, maven, bit bucket, SonarQube, nexus)
Be able to clearly articulate complex technical concepts in a way that is easily understood by recipients of multiple backgrounds.
Effective communicator who can be the technical spokesperson in broader architecture and technology discussions.
Ability to work on multiple concurrent initiatives
Experience dealing with cross-functional teams.
Exceptional collaborator.
ABOUT: DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure, and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost, and bring stability and certainty to the post-trade lifecycle. proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Employment Type: Full-Time
Job Tags
Full time, Work experience placement, Worldwide, Relocation package, Flexible hours,