Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world. About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?Job Summary The Manager-on-Duty is responsible for directing supervisory staff, overseeing staffing needs, and managing discipline and corrective actions for team members. They ensure customer satisfaction through daily feedback and act as a bridge between first-level supervisors and upper management. The Manager-on-Duty monitors employee performance to meet standards in customer satisfaction, safety, security, quality, and employee relations. They maintain operations in line with corporate security and TSA regulations. They ensure compliance with all audit processes and implement the site-specific security plan. All WFS staff must receive and display their company ID badge. The Manager-on-Duty enforces practices fairly, treating all employees, customers, vendors, and others with respect.Responsibilities
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