Job Description

Intake Specialist — U.S. Political Asylum Law (Bilingual: English/Spanish) Want to be part of a super-star team that’s changing lives by helping immigrants secure their future in the United States through asylum? Are you an organized, detail-oriented, self-starter who is passionate about advocating for people facing crisis? Have outstanding research and writing skills? Keen to find a job where your talents and efforts will be rewarded through excellent compensation and career development opportunities? Speak both English and Spanish fluently?  If that's you, read on. And please read this entire announcement carefully.  Political Asylum Lawyers, a Houston-based law firm, is hiring a Remote Paralegal. Let’s figure out whether that could be you.  Is Our Law Firm The Right Fit For You?  Only apply if, after due consideration, you think you can add real value to our outstanding team and can fully commit to supporting our mission of helping immigrants secure their future in the United States through asylum. • You’ll work from home and can be located anywhere in the world. You’ll need a quiet space, fast internet, and the discipline to stay on task without close supervision.  • You’ll perform a wide range of both administrative and substantive tasks in advancing our mission of supporting immigrants who are fleeing persecution. • You must be flexible - the nature of tasking may change daily or over time, with you stepping up to do whatever is needed to give the clients the best experience and representation possible. Policies and procedures will change frequently, as we’re a fast-growing company, and we’re constantly experimenting to optimize our delivery of services.  • You’ve got to be detail-oriented and able to work under pressure, meeting deadlines and producing top-notch work.  To be clear, the work is at times intense; we’re doing important, in some cases, life-or-death work for clients, sometimes on compressed timelines, and we’re serious about promoting a culture of excellence in all that we do.  If you can handle that, and you’re passionate about supporting people who truly need the best help possible as they face a crisis, then you’ll find working at Political Asylum Lawyers to be immensely rewarding. Our work changes lives. Our team takes immense pride in the role we play, through our advocacy and client engagement, in helping immigrants get safety, stability, and freedom. Working here also means a chance to cultivate skills that will serve you for the rest of your career, as we prioritize training and professional development. What You Will Do: As an Inside Sales / Intake Specialist, you will be the first point of contact for potential clients who engage with us via paid advertising campaigns or organically through our social media channels. Your role is to respond quickly, build rapport, qualify leads, and guide them toward the next steps in our sales process: a paid Consultation with our Consultation Specialists. In this pivotal role, you'll be the initial point of contact for individuals reaching out through our paid campaigns and vibrant social channels. Your mission? To drive immediate engagement, forge genuine connections, and strategically qualify leads by truly understanding their needs. Leveraging your sharp negotiation skills, you'll seamlessly guide potential clients toward a paid consultation with our Consultation Specialists. This isn't just about answering calls; it's about collaborating closely with our team to ensure a smooth, client-centric journey from the very first interaction. If you thrive in a fast-paced environment where your sales prowess and cooperative spirit directly contribute to transforming lives, we want to hear from you. What You Will Get: • Salary commensurate with experience, but above market norms. Pay may increase quickly if you’re a great fit for the firm and do an outstanding job.  • In addition to a competitive salary, you will enjoy a work-life balance. While the work can be intense, you won’t be asked to work more than 40 hours per week.  • You will also receive all benefits and contributions that employers in your country are required to provide by law to full-time employees. • The firm may pay for certain additional, non-obligatory benefits, depending on the country you live in. Opportunities for professional development abound - we love providing time and resources for our employees to acquire and develop skills.  • You will receive three weeks of vacation annually. Additionally, all employees, including those based outside the United States, are off work on all U.S. federal holidays (11). You will not be off on non-U.S. holidays, but will be compensated in line with your country’s laws for work done on local holidays. Responsibilities: • Proactively reach out to inbound leads generated through paid ads, website forms, and social media channels. You will call leads and engage with them through WhatsApp and other messaging platforms, most of which are managed through our email/communication management system, Missive. • Qualify leads based on predefined criteria to ensure they are a good fit. • Schedule consultations and process payments (where applicable). • Maintain detailed and organized records of all interactions in our CRM system (currently Active Campaign) and Missive.  • Respond promptly and professionally to inquiries through phone, email, and social media messages. • Reply to comments on social media platforms with an eye toward moving them into our funnel.  • Follow the established workflows/sales activities based on lead type and/or communication channel. • Follow up with leads who haven’t yet converted to nurture interest and move them through the funnel. • Provide basic information about the firm's services • Manage the intake pipeline from initial contact through booked Consultation  • Collaborate with the Marketing team to provide feedback on lead quality and campaign performance. • Meet and exceed individual KPIs, including response time, booking rate, and follow-up consistency and show-up rate. • Ensure compliance with all ethical guidelines and firm policies and procedures. Qualifications: • 1–3 years of experience in inside sales, customer service, or a similar client-facing role. • Excellent communication skills (verbal and written) and a personable, professional demeanor. • Comfortable using CRM software, email platforms, and social media messaging tools. • Organized, self-motivated, and able to manage multiple leads at once. • Quick thinker who can adapt messaging based on the lead’s needs or concerns. • A team player with a growth mindset and a customer-first attitude. • Bilingual (Spanish/English). About Company: Political Asylum Lawyers is a Houston-based law firm that helps immigrants all over the country secure their future in the United States through asylum.

Job Tags

Full time, Local area, Immediate start, Remote work, Live in, Flexible hours,

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