Location
6625 Excellence Way, Plano, TX, USA
Benefits
Top 3 Skill Sets
1) Proficient with various technology tools for designing, delivering, and evaluating content
2) Effectively communicate with stockholders to articulate project goals and objectives
3) Time and Project Management skills to keep training organized, including scheduling, workflow management and training plans
Position Description:
Manage the design, development and creation of all content for Samsung Contact Center agents to improve the knowledge, skills and abilities. Work as liaisons in this cross functional role, engaging multiple groups in Samsung for application content, design, and support. In addition, this role is responsible for supporting the product life cycle including all pre and post launch support, high level reporting, and support for our business partners. Possess a strong understanding of existing processes and bring a strategic customer focused mindset to shape the content development process. To be successful in this role, you should be familiar with various educational techniques for different roles and skill sets. Be able to demonstrate keen attention to detail, extraordinary customer service, sales and problem-solving skills to be able to thrive in a fast-paced, high-volume environment. One should be flexible with the agility to respond quickly and appropriately to changes in demands on the team.
Essential Duties & Responsibilities:
Background/Experience required:
Necessary Skills and attributes:
Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
For more information about JND, please visit (
#Samsung #TX #Trainer #Plano#Hybrid #JND
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