HVAC Service Manager ( Commercial )
Schwenksville, PA
Hourly Rate: $45.00 per hour
Responsibilities:
· Hire, train and supervise a team of HVAC technicians, including performance evaluations and coaching.
· Responsible for overseeing the day-to-day operations of a team.
· Responsible for meeting with clients and performing project walkthroughs for thorough understanding of scope.
· Responsible for working with vendors and putting together pricing for estimates and creating proposals.
· Able to work independently and within a team environment coordinating with other trade managers and sales development.
· Manage service calls, including scheduling appointments, assigning work orders, staff training, performance evaluation, and resolving customer concerns in a timely manner.
· Ensure timely and quality repairs and maintenance of heating, ventilation, and air conditioning systems and able to work after hours and weekends when emergencies arise.
· Respond to customer inquiries and complaints promptly.
· Ensure excellent customer service throughout the service process.
· Address customer concerns and resolve issues efficiently.
· Maintain customer satisfaction while adhering to industry standards and regulations.
· Must possess relevant HVAC certifications including the EPA 680 Universal Certification.
· Proven experience as an HVAC Service Manager with comprehensive. knowledge of HVAC systems and troubleshooting techniques.
· Able to lead and build a team of HVAC Service Technicians.
· Excellent communication skills to interact with clients professionally.
· Strong time management abilities to prioritize tasks and meet deadlines.
· Stay updated on new technologies and industry advancements.
· Provide technical support to technicians when necessary.
· Taking calls off hours and coordinating with technicians.
Health, Dental, Vision, PTO, Paid Holidays
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