Job Description

Overview

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Position Summary

The HVAC Field Operations Manager oversees and coordinates the daily administration and implementation of strategically aligned field operations within assigned region or territory. Collaborates with other members of the executive management team to align departmental strategy or direction with the overall goals of the organization.

Responsibilities

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Performance

Implement a technician-training program that addresses technical skills, customer service, and safety and serve as a technical advisor to all technicians and assist in resolving difficult service issues. Implement a system of Key Performance Indicators (KPIs) to evaluate both business performance and the performance of individuals within the Field Operations Manager’s sphere of influence.

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Operations

Approves requisitions for tools, equipment, materials, and supplies within limits of operations department budget. Assign and schedule all service technicians to perform preventive maintenance, and repairs in collaboration with Central Support Services.

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Safety

Responsible for enforcing the company’s safety program and policies and guarantees the compliance of operations personnel with administrative policies, procedures, safety rules, and other regulations to ensure a safe working environment, including collaborating with the Corporate Safety Director.

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Leadership

Lead and direct the work of other team members and be responsible for personnel actions including hiring, performance management and developing the next generation of field technicians. Collaborate with other leaders to obtain optimum use of equipment, facilities, and personnel.

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Goals

Maintain an appropriate mix of labor and monthly labor forecast, with consideration of skill levels and labor costs and work with the Sales Team to balance staffing workloads, budgeting, and schedules to maintain productivity and profitability goals.

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Support

Provide comprehensive support to construction teams, including collaboration on large projects, service assistance, startup help, warranty issue resolution, and acting as a liaison between construction and service teams. Execute technician-training programs, as well as measure and report on progress/improvement based on those programs to ensure consistency of processes and procedures throughout the region.

Requirements

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Education & Experience

Bachelor’s degree or equivalent trade experience required. Minimum 1-2 years’ experience performing craft supervision for service operations. Significant technical training and/or industry experience preferred, technical college or degree will be considered in lieu of direct field experience. Proven track record of building and leading high performing teams that can work cross-functionally while driving strategic direction.

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Proficiency

Strongly prefer significant field leadership experience for a union contractor. Knowledge of various service operations methods, processes, and industry standards. Understanding of complete service operations lifecycle. Understanding of all aspects of union craft agreements, jurisdiction, negotiations, etc. Possesses deep technical skill in specific areas of operations.

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Skills

Ability to effectively manage a team to achieve results, despite multiple and changing priorities. Superior time management skills and organizational skills with ability to take a collaborative approach to identifying and solving problems.

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Communication

Excellent leadership and communication skills and ability to establish and foster effective professional relationships, both internally and externally – within and across divisions, projects, etc.

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Work Environment

Employees in this position must be able to perform the essential function of the job without posing significant risk of substantial harm to the health or safety of themselves or others. Work will be done in a combination of environments; includes office setting, job sites, external meetings, etc. Extended periods of driving and moving in/out of vehicles. Requires frequent sitting, standing, walking, keyboarding, use of monitor and telephone.

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