Job Description

Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today! Responsibilities:

• Provide exceptional service to all hotel guests during their stay
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required

Qualifications:

• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Proficiency with computers is required; experience with reservation and accounting software is desired
• Some college is preferred but a high school diploma or equivalent is required
• Great communications. and excellent customer service skills are required
• Requires a flexible schedule that allows for overnight shift hours

About Company: Embrace the culture and music roots of Memphis at the Crowne Plaza® Memphis Downtown. Our modern hotel is across from the Renasant Convention Center and a mile from the Beale Street Entertainment District and St. Jude Children’s Research Hospital. Ride our free shuttle to downtown Memphis attractions like AutoZone Park and FedEx Forum, or enjoy live music and famous BBQ joints. We are only 20 minutes from the Memphis Zoo and Graceland.

Job Tags

Flexible hours,

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