Help Desk Manager Job at Progreen lawn and landscape, Montgomery, TX

ZTZjL01kWUVGZ1didzU2d3FpVEsrdzZhMUE9PQ==
  • Progreen lawn and landscape
  • Montgomery, TX

Job Description

Position: Help Desk Manager at Progreen lawn and landscape

Compensation: Competitive salary based on experience and qualifications with potential for bonuses and benefits

Position Summary:

Progreen lawn and landscape is seeking a highly motivated and experienced Help Desk Manager to oversee our team of help desk technicians. In this role, you will supervise and support our help desk operations, ensuring that technical issues are resolved efficiently and effectively to maintain high levels of customer satisfaction.

Key Responsibilities:

- Oversee the day-to-day operations of the help desk team, including managing work schedules, performance evaluations, and training

- Monitor help desk ticketing system and ensure timely resolution of customer technical issues

- Identify and implement improvements to streamline help desk processes and increase efficiency

- Serve as the first point of contact for escalations and complex technical issues

- Supervise and mentor help desk staff, providing coaching and development opportunities

- Maintain knowledge of industry standards and best practices to continuously improve service delivery

- Collaborate with other departments to ensure that technical issues are resolved in a timely manner

- Prepare and present reports on help desk performance and customer feedback to management

- Manage equipment inventory, software licenses, and maintenance contracts for help desk team

- Stay updated on new technologies and tools that can enhance help desk operations

Qualifications:

- Bachelor's degree in computer science, information technology, or a related field

- Minimum of 3 years of experience in a help desk management role

- Proven experience in managing and supervising a team of help desk technicians

- Strong knowledge of help desk software, ticketing systems, and remote desktop tools

- Excellent communication and interpersonal skills, with the ability to liaise with customers and internal teams

- Strong leadership and problem-solving skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Experience in developing and implementing help desk processes and procedures

- Flexibility to work extended hours and weekends if necessary

At Progreen lawn and landscape, we value our employees and offer a competitive salary and benefits package. We are dedicated to providing a positive and inclusive work environment where employees can grow both professionally and personally.

If you are a dynamic and results-driven individual with a passion for customer service and technical support, we want you on our team! Apply now to join our friendly and ambitious organization as our Help Desk Manager.
Employment Type: Full-Time
Salary: $ 47.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Weekend work,

Similar Jobs

ManpowerGroup

Technical Writer Job at ManpowerGroup

Our client, a leader in the automotive and high-tech sectors, is seeking a Technical Writer to join their team. As a Technical Writer, you will be part of the Manufacturing Operations department supporting engineers, technicians, and quality assurance personnel. The ideal... 

gold rush gaming

DATA ENTRY TYPIST Job at gold rush gaming

 ...submission. Sourcing and organizing pertinent raw data, including audio files, working documents, and research papers. Typing and...  ...Requesting clarity on assignment instructions, if needed. Editing your work to ensure that it is error-free, consistent, and adherent... 

Northrop Grumman

Technical Editor and Writer (Various Locations) Job at Northrop Grumman

 ...and be part of the team of professionals that solve some of the world's most complex technical challenges. Northrop Grumman has an exciting opening for a Technical Editor and Writer to join our team in various different locations.**This position could be a hybrid position... 

Pacific Seafood Processing, LLC

Maintenance Electrician Job at Pacific Seafood Processing, LLC

 ...Quality, and Excellencewhich means consistently doing your best and *always~ striving to do better. Summary: The Maintenance Electrician position is responsible for acting as a subject matter expert as a qualified Industrial Electrician: troubleshooting, installation... 

S L A M Collaborative Inc

Architectural Designer Job at S L A M Collaborative Inc

The SLAM Collaborative has an opening in our Denver office for an Architectural Designer with 5+ years of experience. In this role you will work closely with project teams in a collaborative studio on varied projects with a focus on public education. Candidates for this...