Job Description

The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.

COMPENSATION: The hourly rate for this position ranges from $18.50 to $18.50, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

For LA County Applicants: Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Job Responsibilities

•    Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
•    Trains and guides guest service staff on job duties, customer service, systems, and procedures
•    Greet and provide customer service to guests while anticipating their needs
•    Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
•    Book reservations and coordinate registration
•    Operate a register and/or software system to complete cash and credit card transactions
•    Answers phone calls and emails and deliver messages as needed.
•    Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
•    Reconciles disputed guest charges.
•    Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Supervisory experience in a related role preferred
•    Previous guest services experience required.
•    High school diploma or equivalent required.
•    Demonstrates excellent customer service skills
•    Demonstrates interpersonal and communication skills, both verbal and written
•    Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

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