Job Description

Description

Fluidra is looking for a  Field Technical Specialist to join our team in Austin, TX territory.  

WHAT YOU WILL CONTRIBUTE  

In this position you will service all Fluidra products in a timely, accurate and professional manner with an emphasis on customer care while ensuring customer satisfaction. Additionally, you will:  

• Schedule service calls, perform service calls, and manage calls in an organized fashion. 
• Educate dealers and pool owners on proper product installation, operation, maintenance and service 
• Deliver product training seminars as requested by dealers and Fluidra sales managers 
• Instruct dealers on Fluidra’s warranty guidelines and claims processing procedures 
• Represent Fluidra at local and national trade shows and seminars, in conjunction with Fluidra sales and marketing personnel 
• Work closely with Fluidra sales managers to help promote Fluidra products and services 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals 
• Write routine reports and correspondence 
• Communicate & present effectively before groups of customers or employees of organizations 
• Ability to carry out instructions furnished in written, oral or diagram form 
• Ability to deal with problems involving several concrete variables in standardized situations 
• Up to 75% travel 

WHAT WE SEEK

• 3+ years of industry experience, in addition to significant customer service experience 
• Outstanding communication & presentation skills 
• Positive attitude 
• Strong technical and mechanical aptitude 
• Strong working knowledge of pool/spa operation including significant experience in pool/spa product installation and repair 
• Working knowledge of MS Office and email software 
• Must take direction well, follow instructions carefully and exercise sound judgment in the course of assisting customers 
• Must have clean driving record 

EDUCATION

High school diploma or equivalent. Some college education preferred. 

WHAT WE OFFER 

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: 

• Flexible vacation
• 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
• 11 paid Holidays
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• Company sponsored FUN events!
• Generous product discounts

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

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