Job Description

Responsibilities for this Position

Enterprise Operations Manager (IT) / Project Manager (PjM)

ID: 2024-64635
USA-TX-San Antonio
Required Clearance: TS/SCI with Polygraph, obtainable within reasonable time based on requirements
Posted Date: 12/16/2024
Category: Engineering-Other
Employment Type: Full Time
Hiring Company: General Dynamics Mission Systems, Inc.

Basic Qualifications

Education Requirements:

Bachelors degree in Engineering or equivalent experience, plus a minimum of 8 years of relevant supervisory experience; or Master's degree plus a minimum of 6 years of relevant experience to meet managerial expectations.

Clearance Requirements:

This position requires an active TS/SCI security clearance. Must be willing and able to obtain a polygraph within a reasonable amount of time after hire, with acceptable timing determined by manager. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

Do you want to be a part of a team supporting our Nation's Cyber initiatives? Do you want to challenge your IT skills and experience by supporting multiple Communities of Interests ? If so, General Dynamics Mission Systems (GDMS) has an exciting career opportunity for you as a n Enterprise Operations Manager at our San Antonio, Texas location.

This position provides an opportunity to further advance the cutting-edge technology that supports some of our nations core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

If you are a self-motivated problem solver with a demonstrated ability to prioritize and meet deadlines within a fast-paced, IT environment, th e n you might be one of us

We are looking for a n Enterprise Operations Manager to provide leadership and direction for the operations support to our enterprise system . Utilizing your arsenal of skills and talents, youll manage all facets of operations of the enterprise system in accordance with the established management plans including Security, Quality , and Risk management . Youll analyze operational processes, performance metrics , and identify opportunities for continuous improvements. Y ou will be regularly engaging with program and customer leadership coordinating maintenance windows, reporting performance metrics in the Enterprise Performance Report, an d responsible for clear communication regarding system impacting incidents/outages/recovery activities .

What youll experience:

• Technologies that arent just top-notch, theyre often top-secret

• A team of bold thinkers committed to exploring whats next

• Opportunities to gain new knowledge - as its discovered

What you bring to the table:

• Bachelor's degree in Engineering, a related specialized area or field is required (or equivalent experience) plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience.

• Ability to effectively manage people, including performance evaluations and pay increase recommendations

• Excellent interaction skills to gain cooperation of others, ability to conduct presentations of technical information concerning enterprise system performance metrics and trends

What sets you apart:

• Experience leading or supporting multiple technical disciplines consisting of System Administrators (Windows and Linux), Storage Engineers, Network Engineers, Cybersecurity, and VOIP/VTC Engineers

• Passionate about exceeding system performance measures and prioritizing continuous improvement of the enterprise

• Team player who thrives in collaborative environments and revels in team success

• A minimum of a IAT Level II (DoD 8140.01) certification is required: e.g. CompTIA Security+, GSEC, SSCP, and CCNA-Security

HIGHLIGHTS OF RESPONSIBILITIES/SKILLS:

The Enterprise Operations Manager responsibilities include overseeing operations support activities in accordance with established management plans (i.e., Risk, Quality, and Lifecycle) , establishing performance metrics according to the Performance Work Statement (PWS), deploying patches, updates, and upgrades; performing deployment readiness and packaging for all production installations; and documenting status and progress in the Enterprise Performance Report.

• Responsible for operational execution of multiple technical disciplines consisting of System Administrators (Windows and Linux), Storage Engineers, Network Engineers, Cyber security , and VOIP/VTC Engineers
• Responsible for ensuring system availability and uptime in line with customer specifications outlined in the PWS, this includes daily monitoring and assessment of enterprise availability, weekly calculation and dissemination of availability metrics, systematic issue triage and prioritization, and the development of process enhancements to drive efficiency.
• Responsible for prioritizing and scheduling the work backlog, including executing effective mitigation strategies while upholding national-level system security accreditation standards, incident response, and outage response as necessary within the enterprise system performance thresholds.
• Ability to proactively manage i mplementation of system improvements such as performance tuning, failure root cause analysis, implementation of corrective actions to prevent future failures, and other tasks related to ensuring the system is operational and performing optimally

• Ability to work across functional teams to provide creative solutions and coordination with all internal and external te a ms to provide operational support of all aspects of the enterprise.
• Responsbile for scheduling operational support of team to ensure availability of enterprise services Monday Friday from 0700-1900 EST

• Monitor systems performance/metrics and communicating/elevating issues as necessary

• Experience with network/system monitoring/management tools such as ClearSwift , Splunk , and SolarWinds

• Experience with Linux enterprise environment (Red Hat, PitBull) with IPA and Ceph administration

• Demonstrated knowledge and experience in utilization of ticketing systems for service tickets and system change requests (SCRs)

• Experience working within Change C ontrol Board guidance and approval processes

• Create, provide input , and review documentation to include standard operating procedures, system configuration and administration documents, security documents , and technical papers

• Create, coordinate , and assign tasks for project schedules as well as brief status to government officials and upper management

• Ensures all program deliverables (including documentation) are developed with high quality and delivered on time

• Ability to proactively identify issues and resolve and make suggestions for improvements to the environment , i mplement effective corrective actions as required

• Ability to articulate the steps, benefits, costs and outcomes of proposed solutions using sound judgment to choose among alternatives

• Utilizes skill set to help less experienced team members adapt

• Ability to manage disagreements in ways that preserve good relations and the open exploration of different alternatives

• Ability to demonstrate clarity and "out-of-the-box" thinking in analyzing problems that affect the team

• On case by case bases a fter-hours scheduled maintenance work is required ; as well after-hours support for customer affected issues

Knowledge, Skills and Abilities:

• Experience with ITSM and Agile (SAFe) work methodologies

• Strong understanding of engineering processes and practices

• Strong ability to anticipate technology, process, and skill needs

• May act as Hiring Manager creating position descriptions and working with Talent Acquisition department to recruit, interview and hire staff

• Provide clear and timely performance feedback and recognize team member contributions

• A minimum of a IAT Level II (DoD 8140.01) certification is required : e.g. CompTIA Security+, GSEC, SSCP, and CCNA- Security
• Strong leadership skills
• Applies or develops highly advanced technologies, principles, theories and concepts
• Strong written and verbal communications skills, bridges communication across teams
• Strong ability to think creatively
• Strong ability to multi-task, skilled at executing complex tasks
• Strong ability in communicating issues, impacts, and corrective actions
• Strong ability to understand and apply project leadership principles including SPI/CPI, Earned Value, Cost Account Management (CAM)
• Strong experience in driving continuous improvement in Engineering process and tools
• Strong ability to recruit, manage and retain people

Salary Note

This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

Combined Salary Range

USD $148,953.60 - USD $165,245.40 /Yr.

Company Overview

At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the worlds most advanced defense platforms even smarter. Our engineers redefine whats possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

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Job Tags

Full time, Flexible hours, Monday to Friday,

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