Job Description

Description Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth. Who Are We? Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values. Why Join Us? We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation. Job Summary The Document Processing Specialist is responsible for efficiently and accurately processing various documents within an organization. They handle document intake, verification, and data entry tasks to ensure seamless workflow. The specialist ensures document compliance, organizes, and maintains records, and may assist in document retrieval and archiving. Their role is crucial in ensuring the smooth and timely processing of essential paperwork. Functions & Job Responsibilities Place mail in proper buckets for distribution. Collect daily mail and distribute to correct departments. Date stamp all incoming mail. Sort mail such as returned letters, adjustments, bills, orders, and payments. Prepare outgoing mail for Enrollment and Operations teams. Weigh mail to determine correct postage Fold letters, circulars, or other documents and insert into envelopes for distribution. Prepare Enrollment Batches Maintaining Misdirected Document Log Logging batches in and out of file system Organize, maintain, and scan documents. Stock copy rooms and printing devices. Ensure office is adequately stocked with mail supplies. Fax documents to clients, members, and vendors. Support mailing, scanning/copying, and filing needs of Claims department as needed Support operational departments when needed Other duties as assigned Qualifications Qualifications Education & Experience: High School diploma or equivalent GED Must be able to lift 40 pounds Skills: Knowledge of office management systems and procedures Knowledge of administrative procedures Knowledge of basic accounting procedures Knowledge of relevant software applications including MS Office Proficient in use of email and internet good numeracy skills Accurate keyboard skills Physical & Working Environment. Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation: Must be able to travel when needed or required Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking) Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs. Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly. Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business. Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency.

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