Job Description

Director of Ticketing

Take the lead at one of the top five ranked performing arts centers in America. In this role, you'll be leading a dynamic ticketing team providing training, guidance, and motivation to ensure top-notch customer service for both internal and external stakeholders.

The Director of Ticketing will control ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, you will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget. This position is responsible for the selection, training, motivation and evaluation of all Ticketing personnel, and the management of all aspects of customer service related to internal and external customers. The ideal candidate will have experience in ticketing, staff management, and customer service.

What You’ll Do

• Assist and support Ticketing staff as needed, including two full-time Assistant Directors of Ticketing, three full-time Ticketing Managers and a part-time staff of over 20.
  
• Build events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
  
• Oversee financial reconciliation regarding daily reports, monthly reports and event settlement
  
• Manage all information being sent and posted through ticketing system
  
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters, and the facility
  
• Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting
  
• Facilitate proper inter-departmental communications and organization
  
• Investigate and resolve ticket-related issues
  
• Responsible for financial settlement and accountability of revenues collected from ticket sales and ancillary income
  
• Complete and distribute accurate daily ticket counts
  
• Oversee Will Call for all ticketed events, ensuring compliance with all relevant ticket laws
  
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group corporate initiatives
  
• Plan, direct, and evaluate Ticketing personnel
  
• Establish and maintain effective working relationships with internal/external customers
  
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  
• Exercise confidentiality handling customer personal/financial information
  

Requirements

What You’ll Bring

• A four (4) year degree in business administration, sport management or related field is preferred. 
  
• A minimum of 3-5 years of box office/ticketing related experience including supervisory experience. 
  
• Knowledge of Ticketmaster is preferred but not essential.
  
• Ability to provide leadership, engage in positive interaction with staff and guests
  
• Skill and working knowledge of computerized ticketing operations and office software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint)
  
• Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours. 
  

Benefits

• Holidays
• Sick Leave/Pay
• Health Care Insurance
• Dental/Vision Insurance
• Short- and Long-Term Disability
• Group Term Life Insurance
• 401(k) Plan
• Flexible Savings Plan
•   Vacation

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