Job Description

We deliver exceptional service by hiring extraordinary talent!

Essential Duties and Responsibilities

· Answer all phone, fax, and email inquiries from referring sources & families

· Reviews assessment process with the families

· Schedules diagnostic assessments with the family and psychologist

· Verify and confirm patient appointments each week

· Make daily schedules and client folders

· Enter all information onto Diagnostic Clinic Excel spreadsheet

· Notify referring physicians of any contact with families and change in status

· Enter all communication with families, physicians, and insurance department into appropriate practice management systems

· If directed by LS insurance or the psychologist, request more detailed information from referring physician to meet insurance guidelines (i.e., med records)

· Ensure that all appointments are on outlook calendar, copied to psychologist, administrative calendar, and LS insurance

· Greet all clients & escort them to the clinic, deliver relevant consents and paperwork

· Submit the completed evaluation via fax to referring physician and email to families when all consents are signed; add to Sharepoint

· Score parent rating scales for psychologist

· Submit appropriate paperwork to the billing department for the assessment

· Provides customer service to parents, doctor, visitors, callers, etc.

· Orders administrative supplies and any requested materials required to perform the diagnostic assessments

· Maintain all protocol files for the years legally required

· Ensure the families have signed all of the required paperwork, including the consent and release form

· Maintain cleanliness of the clinic; sanitize clinic rooms after assessments

· Maintains spreadsheets with past and upcoming diagnostic assessments and referrals

· Copy and maintain all Diagnostic Clinic Forms

· Copy and maintain all Diagnostic Clinic information folders

Educational Qualifications and Skills

· High School diploma or GED required

· Must be 18 years of age or older

· Experience in the field of ABA is preferred

· Strong verbal, written and oral communication skills

· Strong organizational habits with attention to detail and accuracy

· Ability to work cooperatively with a variety of people, both internal and external

· Ability to keep information confidential

· A positive team player and energetic professional

· Strong time management skills along with the ability to manage multiple tasks

· Good judgment and problem-solving skills

· Ability to communicate appropriately given the circumstances of the situation and individuals involved

· Discretion in matters that need to remain private

· Strong computer skills and Microsoft Office proficiency

· Professional appearance

· Pleasant personality and ability to work as part of a team

· Ability to categorize, prioritize and multi-task office related tasks and projects

· Ability to act as a positive role model for all staff, families and children working with LS and model a high standard of reliability, accuracy, integrity, sensitivity, and professionalism

· Ability to work to positively impact team spirit and overall morale

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

Position generally operates in a professional office environment. Opportunities to telecommute up to 2 days per week are available.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk or hear.

Reasonable accommodations can be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

Travel

Travel is not required for this position.

Condition of Employment:

· Must successfully pass the initial and updated criminal history, background, and record checks, which includes driving history checks.

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