Position: Customer Service Representative
Company Overview:
Beach City Sports is a leading sports event management company based in the sunny coastal city of Beach City. We specialize in organizing and hosting a variety of sports tournaments leagues and events for all ages and skill levels. Our mission is to promote an active and healthy lifestyle through the power of sports and community engagement.This is a work from home positionwork can be done anywhere in the state.
Job Summary:
We are seeking a highly motivated and customeroriented individual to join our team as a Customer Service Representative. In this role you will be responsible for providing exceptional customer service to our clients and participants ensuring their satisfaction with our events and services. This is a fulltime permanent position with opportunities for growth within the company.
Salary: $20 $27 Per hour
Key Responsibilities:
Serve as the first point of contact for all customer inquiries providing prompt and friendly assistance via phone email and inperson
Handle registration and payment processes for events and leagues ensuring accuracy and efficiency
Communicate event details rules and schedules to participants in a clear and professional manner
Address and resolve any customer complaints or issues in a timely and effective manner
Collaborate with other departments to ensure smooth event operations and customer satisfaction
Maintain accurate and organized customer records and data
Assist with marketing and promotional efforts to attract new customers and retain existing ones
Stay uptodate with industry trends and customer needs to continuously improve our services and processes
Qualifications:
High school diploma or equivalent; college degree preferred
12 years of customer service experience preferably in a sports or event management setting
Excellent communication and interpersonal skills
Strong problemsolving and conflict resolution abilities
Proficient in Microsoft Office and other relevant software
Ability to multitask and work in a fastpaced environment
Passion for sports and promoting an active lifestyle
Availability to work weekends and evenings as needed
Benefits:
Competitive salary
Comprehensive health benefits package
Paid time off and holidays
Opportunities for professional development and advancement
Fun and supportive work culture with a focus on worklife balance
If you are a team player with a positive attitude and a passion for customer service and sports we want to hear from you! Apply now to join our dynamic and growing team at Beach City Sports.
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