Job Description

About Us

Trenchless Today LLC. is a family owned and operated pipe rehabilitation company. We believe that growth is not just about increasing numbers but also about creating opportunities. Over the past few years, we’ve expanded our reach, innovated our processes, and welcomed top talent, all while staying true to our core values. 

As a growing company, we are excited to continue this journey and are looking for passionate, driven individuals to help us shape the future. Our growth means more opportunities for career development, new challenges to tackle, and the chance to be part of a dynamic, forward thinking team. 

We are looking to hire someone that has a background in Customer Service & Inside Sales. An individual that thrives on building relationships over the phone, with strong attention to detail, organizational, and time management skills is a great candidate for this position. If you’re ready to grow with us and make an impact, we’d love to hear from you. 

What You’ll Do

This is a full-time position that requires knowledge and dedication. She/he must be able to work with others. S/He will be responsible for inbound/outbound phone calls, scheduling jobs, customer satisfaction, and customer follow-up, along with miscellaneous additional administrative tasks. 

• Handle inbound & outbound calls from new and existing customers

• Book service appointments with potential and past clients

• Follow up with our extensive customer database (100,000+ contacts) to schedule new service visits

• Educate customers about our services and the benefits of trenchless solutions

• Work closely with our sales & operations team to ensure smooth scheduling and customer experience

• Meet and exceed monthly goals for appointments set and projects sold

• Communicate with customers through various channels (email, text, phone). 

• Know our products/services inside and out so that you can answer questions. 

• Keep records of customer interactions, transactions, and comments on our CRM software. 

• Communicate and coordinate with colleagues. 

• Dispatch Technicians and ensure company processes are adhered to. 

What You’ll Earn

Base Pay

$42,000/year

Performance Bonuses

• $20 per sold project 

• Quarterly & team bonuses for exceeding goals

Who You Are

• Excellent Communicator: You’re confident and comfortable talking to customers on the phone.
• Goal-Oriented: You thrive on hitting and exceeding targets.
• Organized & Efficient: You can handle multiple calls, follow-ups, and scheduling tasks.
• Team Player: You work well with others and contribute to a positive work environment.
• Key personality traits: friendly, overall positive demeanor, optimistic, solution oriented
• Experience as a CSR for a service company is a requirement.
• Attention to detail is a strength of yours. 
• Able to work independently or as an active member of a team.
• Experience with Service Titan or a similar CRM software is a plus!
• Experience Required: Customer service or call center experience.

Why Join Us?

• Uncapped Earnings Potential – The harder you work, the more you earn!
• Career Growth 
• Stable, Full-Time Job 
• Supportive Team 
• Employer paid health, vision, and dental insurance.
• Paid holidays and vacations
• Team building events - check out our social media pages to see previous events!

How to Apply

If you’re ready to start a rewarding career apply today! Submit your resume and a brief cover letter explaining why you’d be a great fit for the Customer Success Associate position at Trenchless Today.

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