Job Description

Confirming Specialist – Call Center

Location: Joyce Windows, Sunrooms, and Baths
Full-Time | In-Office

At Joyce Windows, Sunrooms, and Baths, our sales team depends on a strong, efficient schedule to maximize their time and resources. That’s where our Confirming Specialist comes in. This critical role ensures that appointments are properly confirmed, schedules are optimized, and customers receive a seamless experience. Without this position, our sales team could be running around inefficiently, wasting valuable time and resources, while customers could face confusion or missed expectations.

Responsibilities:

• Confirm all appointments set by our Appointment Setters, ensuring accuracy and reducing cancellations.
• Optimize scheduling so our sales team follows the most efficient routes and uses their time effectively.
• Keep the appointment process organized, ensuring no time slots go to waste.
• Professionally communicate with customers to verify details, answer basic questions, and ensure they are prepared for their appointment.
• Utilize computer systems to manage schedules and make necessary adjustments for efficiency.

Why This Role Matters:
A well-planned schedule means our sales team can focus on selling instead of dealing with inefficiencies, cancellations, or poor planning. It also ensures our customers receive a professional, timely, and enjoyable experience , making them more likely to move forward with their home improvement projects.

Qualifications:

• Strong attention to detail and organizational skills
• Excellent customer service and communication abilities
• Computer proficiency and ability to quickly learn new systems
• Ability to optimize routes and schedules efficiently
• Experience in a call center or administrative role (preferred but not required)

Why Join Joyce?

• Be part of a growing home improvement leader
• Work in a supportive, team-oriented environment
• Competitive pay with opportunities for growth

If you have a knack for organization and understand the importance of keeping things running smoothly , we want to hear from you. Apply today!

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