Job Description

CONFERENCE CENTER EVENT PLANNER

Salary: $72000 - $78000 / Year.

Job Summary:

Overall Job Responsibilities:

• Associates will embrace and maintain Hospitality Core Values - honesty, integrity, responsibility.
• Associates will follow all Hospitality Service Codes.
• Associates will interact as team players, take initiative, and remain alert for imaginative approaches to day-to-day tasks.
• Associates will respond positively to Managers/Supervisors on direct requests as required.
• Associates will maintain a professional appearance and grooming standard as indicated in the company employee handbook.
• As business dictates, Associates will be flexible with regard to working during lunch breaks, after business hours and on weekends; compensation in the way of additional time off will be granted for weekend duties.
• Associates should be ready for business and settled at concierge station 10 minutes before start of shift; mandatory morning walkthrough sessions should take place before the official start of each day.
• All Associates will participate in scheduled training sessions hosted twice a year on Saturdays.

Key Areas of Responsibility:

• Provide a single point of contact for planning and executing meetings and events for Property employees and clients.
• Handle bookings in Scheduling System, and maintain solid knowledge of technology program used at the Center; create and distribute work order documents to clients and vendor colleagues prior to events; provide utilization reports to clients as needed.
• Provide administrative assistance to clients during their event.
• Possess ability to multi-task on a daily basis with emphasis on attention to detail.
• Demonstrate exceptional customer service to all clients; serve all meeting participants in a courteous and hospitable manner with honesty and integrity; provide alert and warm greeting to every meeting participant upon their arrival; escort guests to meeting rooms and hang jackets/coats as required.
• Establish and maintain positive, professional relationships with clients through effective, accurate, timely and reliable communication and action.
• Participate in weekly Conference Operations/Resume meetings with all vendor groups to discuss line-by-line details of upcoming events.
• Always think outside-the-box before responding to clients; ensure that all bases are covered – e.g. checking on space availability ensuring there is ample time to accomplish set up/breakdown, IT requirements.
• Keep all mandatory Standard Operating Procedures (SOP’s) where they can be easily accessed when needed; always update documents.
• Direct the setting of all conference events to pre-determined specifications of clients; maintain solid knowledge of all meeting room set-styles, how to configure properly and which configuration to propose for each meeting venue.
• Communicate frequently with Set Up Coordinator to ensure that all space is set appropriately; perform daily walkthrough of space (morning and evening), and refresh and reset room as required; check on food and beverage prior to clients arrival to make certain menu, etc. is accurate.
• Stay committed to ensuring that all expectations and requirements are met prior to arrival and throughout the event; own a responsibility completely from start to finish.
• Exemplify a positive can do attitude and contribute whatever it takes to produce a successful event every time.
• Work effectively and cohesively as a team with all vendor groups, including Catering, Multimedia, Property Management, and Security; communicate frequently.
• Strong/solid grammar, writing and proofreading skills a must.
• Strong knowledge and use of Excel and PowerPoint.
• Remain flexible throughout the day with managing tasks, and be available after hours and on weekends when required.
• Respond positively to rapidly changing priorities and business pressures by following the direction of Sentry management.
• Possess a consistent strong and solid commitment to hospitality and all of its requirements.

Apply to Flik today!

Flik is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits:

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

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