Location: Hybrid in Littleton, MA
Pay : $80k+
The Call Center Manager is responsible for overseeing all aspects of the call center operations, ensuring efficiency, high-quality service, and optimal performance. This role manages teams handling inbound and outbound calls, dispatching services, technical support, and coordination with third-party outsourcing partners. The Call Center Manager will drive customer service excellence, operational effectiveness, and process improvements to support business objectives.
KEY ACCOUNTABILITIES:
EDUCATION + EXPERIENCE + KEY TRAITS:
TYPICAL PERFORMANCE TARGETS:
LANGUAGE SKILLS:
SUPERVISION:
DECISION MAKING + REASONING:
WORKING RELATIONSHIPS:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
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